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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the caring, personable approach, saying their dogs were treated as individuals and not rushed through appointments. Long‑term clients thanked the team for looking after their pets over many years, and one noted it didn’t cost an arm and a leg.
💬Common Feedback & Suggestions
Several reviews raised concerns about customer service, including a very negative interaction where help was refused without paying a full consult fee and a lack of empathy around finances. Another owner was disappointed by a $150 cancellation fee and chose not to return. Overall sentiment is mixed, with both loyal advocates and detractors; cleanliness and wait times weren’t commonly mentioned.
🏥Clinic Specialties
- General dog consultations and check-ups
- Long-term ongoing care for pets
- Compassionate patient handling
- Unhurried, thorough appointments
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask about the current consult fee and what it includes before you arrive, as one reviewer reported being asked to pay upfront.
- Confirm the cancellation policy and timeframes in advance to avoid unexpected fees like the $150 mentioned by a reviewer.
- If budget is a concern, discuss expected costs and options early so the team can align care with your circumstances.
- If you prefer a longer, unhurried consult, mention this when booking—some owners appreciated that approach.
- For multi‑pet visits, let them know when booking to help with scheduling.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Maraboon Veterinary Surgery Blackwater is at 16 Blain Street, Blackwater QLD 4720. In this part of Blackwater there isn’t a train or light-rail station within walking distance, so driving is usually easiest. Street parking is typically available nearby—check local signage. If you’re using public transport, check Google Maps for the nearest bus route and timings.
They’re open Monday 8:00 am–1:00 pm, Thursday 8:00 am–4:00 pm and Friday 8:00 am–4:00 pm; closed Tuesday, Wednesday, Saturday and Sunday. Hours can change on public holidays, so call ahead to confirm before you travel.
You can contact Maraboon Veterinary Surgery Blackwater on (07) 4843 5099. You can also visit their website for information: http://www.maraboonvet.com.au/.
To book an appointment, call the clinic during opening hours. Mention if you’re bringing multiple pets or prefer a longer, unhurried consult so the team can schedule appropriately, and ask about the current consult fee, what it includes, and the cancellation policy and timeframes before you confirm.
Consultation fees vary and aren’t government regulated in Australia, so call the clinic for a current quote and ask what the consult includes. Medicare doesn’t cover pets, and prices can differ based on your pet’s needs. For any procedure or diagnostic work, request an itemised written estimate. If you have pet insurance, ask how claims are handled; some clinics offer gap claims (e.g. GapOnly) or payment-plan options (e.g. VetPay, Afterpay)—enquire whether this clinic provides any of these.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet-insurance gap claims or payment plans. Call ahead to confirm what this clinic accepts on the day.
They focus on general dog consultations and check-ups, long-term ongoing care, compassionate patient handling, and unhurried, thorough appointments.
The clinic is rated 3.7 out of 5 from 6 reviews, with mixed feedback. Many praise the caring, personable approach, saying pets are treated as individuals and not rushed, with some noting reasonable pricing. Others report concerns about customer service, including being asked to pay a full consult fee before help and dissatisfaction with a strict cancellation policy (one reviewer mentioned a $150 fee).
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