33 reviews
184 Queens Street, Ayr QLD 4807
#compassionateCare#clearCommunication#friendlyReception+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and knowledgeable vets, with many long‑term clients saying they wouldn’t go anywhere else. The clinic is seen as well organised and efficient — from fitting in emergencies and prompt appointments to confidently and gently handling whole puppy litters — and communication is clear. Pricing is often described as reasonable or affordable, reinforcing a strong sense of trust and value.
💬Common Feedback & Suggestions
A small number of reviewers reported distressing end‑of‑life experiences, including concerns about privacy, staff sensitivity during euthanasia, and a painful catheter placement. One traveller also felt an earlier diagnosis was missed before a later spleen emergency, and another person found costs a bit high despite most noting fair pricing. Aside from these isolated issues, feedback is overwhelmingly positive.
🏥Clinic Specialties
- Breeder support and puppy litter management
- Equine and large‑animal care with regular outreach
- Emergency fit‑ins and urgent care
- End‑of‑life care and euthanasia
- Preventive care, check‑ups and vaccinations
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#efficientService#goodWithPuppies#breederFriendly#emergencyAccommodations#reasonablePricing#longTermClients#mobileOutreach#equineServices#cleanPremises#parkingAvailable#euthanasiaConcerns#diagnosticConcerns
Overall Ratings
🐾Tips for Pet Owners
- If you have an urgent issue, call ahead — reviewers say the clinic often fits in emergencies promptly.
- Breeders bringing litters should book in advance; the team is experienced with large puppy groups and works efficiently when prepared.
- Ask for a price estimate upfront; most find costs reasonable, but clarity helps set expectations.
- For sensitive end‑of‑life visits, request a private, quiet space and discuss the process in advance.
- There is off‑road parking available, and the waiting area has ample room according to reviewers.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Burdekin Veterinary Services is located at 102 Edwards St, Ayr QLD 4807. As there’s no train or light‑rail station within walking distance, driving is usually easiest. Street parking is typically available nearby—check local signage—and you can use Google Maps to find the most convenient bus route if you’re using public transport.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–12:00 pm; closed on Sundays. Hours may vary on public holidays—call ahead to confirm.
Call (07) 4783 2911 or visit https://www.localvet.com.au/Burdekin/ for general enquiries and updates.
To book an appointment, call the clinic or use the contact/booking options on their website. For urgent cases, call ahead so the team can try to fit you in promptly.
Veterinary fees in Australia aren’t regulated and vary by clinic, and Medicare doesn’t cover pets. For the most current consultation fee, please call the clinic, and if a procedure is needed, ask for an itemised written estimate. If after‑hours care is required through any provider, be aware fees are typically higher. Pet insurance can help with unexpected costs, and some clinics offer gap claims or payment‑plan options—ask what’s available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans. Accepted methods can vary—call ahead to confirm what this clinic offers.
Reviews indicate the team often fits in urgent and emergency cases during opening hours. After‑hours availability isn’t listed—if you need help outside these times, call to enquire or check the website for guidance.
Highlighted services include breeder support and puppy litter management, equine and large‑animal care with regular outreach, urgent care fit‑ins, end‑of‑life care and euthanasia, and preventive care with routine check‑ups and vaccinations.
Pet owners rate the clinic 4.7/5 from 116 reviews, praising the friendly, caring team, knowledgeable vets, efficient service, clear communication and generally reasonable pricing. A few reviews noted concerns around sensitivity during euthanasia and one diagnostic issue, but overall feedback is overwhelmingly positive.
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Last updated: 30 June 2026