55 reviews
7 Fitzroy Street, Nanango QLD 4615
#compassionateCare#friendlyStaff#knowledgeableVets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, compassionate team and their clear communication. Many highlighted gentle handling that kept anxious pets calm and the dignified, supportive care provided during end‑of‑life visits. Several noted prompt help in emergencies and skilled vets who explain options clearly, alongside a clean, spacious, relaxed clinic environment. Mixed‑animal capability, including horses and other large animals, also drew positive comments.
💬Common Feedback & Suggestions
Reviews are largely positive, though a few concerns recur. Some clients reported billing and invoicing issues, a need for upfront payment with no payment plans, and higher call‑out fees for travel; a couple mentioned inconsistent pricing. There were occasional access problems such as refusal of new clients during busy periods or service withheld over overdue accounts, and one report of a slow after‑hours response. A small number felt recommendations didn’t work out or were unhappy with staff manner, but these were in the minority.
🏥Clinic Specialties
- Emergency and after-hours care
- End-of-life and euthanasia support
- Equine and large-animal services
- Trauma and critical care for injuries
- Puppy check-ups and vaccinations
- Behaviour-sensitive handling and nail care
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#gentleHandling#endOfLifeSupport#emergencyHelp#afterHoursAvailable#afterHoursDelays#mixedAnimalPractice#houseCalls#cleanClinic#priceVariability#higherCallOutFees#upfrontPayment#loyalFollowing#refusedNewPatients
Overall Ratings
🐾Tips for Pet Owners
- Register as a client ahead of time to avoid refusal if they’re not taking new patients during busy periods.
- For emergencies or after-hours needs, phone first to confirm availability and estimated response times and have a back-up plan if it’s urgent.
- Expect to pay upfront and note that payment plans may not be offered; ask for an itemised quote and invoice.
- If you need a farm or home visit, ask about per‑kilometre call‑out fees before booking.
- Discuss treatment options and costs during consults—the vets are happy to explain and provide quotes.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜11:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Nanango Veterinary Surgery is at 104 Drayton Street, Nanango QLD 4615. There isn’t a train, metro or light-rail station within easy walking distance, so driving is the most convenient option. Street parking is typically available on Drayton Street and nearby streets—check local signage. If you’re using public transport, check Google Maps for the nearest bus route.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 9:00–11:30 am; Sunday closed.
You can call (07) 4163 1611 or visit https://www.nanangovet.com.au/ for information.
Book by calling the clinic, and you can also visit their website for clinic information. It’s a good idea to register as a client ahead of time, as they may limit new-client bookings during busy periods. For emergencies or after-hours needs, phone first to confirm availability and response times.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so prices vary by clinic and case. Call the clinic for a current consult quote, and if your pet may need tests, procedures or surgery, ask for an itemised written estimate. Because they provide after-hours care, be aware that fees are typically higher outside normal hours. If you have pet insurance, check your policy, and ask whether the clinic can assist with claims or if any payment-plan options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some may support pet-insurance gap claims or payment plans. Call ahead to confirm what this clinic currently accepts.
Yes—emergency and after-hours care is available; call first to confirm the on‑call vet, availability and estimated response times. Note that after-hours fees are usually higher, and if your pet needs immediate attention, have a backup plan in case the team is already attending another emergency.
Pet owners rate the clinic 4.4/5 from 94 reviews, praising the warm, compassionate team, gentle handling of anxious pets, clear communication, dignified end-of-life support, prompt help in emergencies, and a clean, relaxed clinic. Some feedback mentions billing or invoicing issues, upfront payment with no payment plans, higher call-out fees for travel, occasional inconsistent pricing, periods when new clients weren’t accepted, and a slow after-hours response in one case.
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Last updated: 30 June 2026