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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praise the caring, respectful staff and clear communication, including regular updates and upfront discussion of costs. Vets are repeatedly described as thorough and skilled, with strong outcomes in emergencies and complex cases (tetanus, snakebite, poisoning) and compassionate support around euthanasia. Many mention quick, easy appointments, helpful after‑hours care, and clean, comfortable facilities, and wildlife rescuers appreciate the clinic’s willingness to assist injured native animals.
💬Common Feedback & Suggestions
Feedback is overwhelmingly positive, but a few concerns recur. Some owners felt prices were high (including a doubled consult fee for some) or disliked upfront payment requirements, and a couple perceived upselling of preventatives. Isolated comments mention an initial missed problem, a vet who felt less personable, and one hygiene lapse (blood not cleaned promptly), plus a one‑off toilet outage. Overall, negatives were uncommon compared with the volume of positive experiences.
🏥Clinic Specialties
- Emergency and after‑hours care
- Wildlife rescue and treatment
- Snakebite and poisoning management
- Dental procedures and oral health
- Compassionate euthanasia and end‑of‑life support
- Complex medical case management (e.g., tetanus)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate before treatment—they commonly explain options and costs upfront.
- If your pet needs urgent attention or after‑hours help, call ahead; reviewers were often fitted in quickly.
- If bringing injured wildlife, the clinic can assist and has supported rescuers at no charge in reviews.
- Discuss payment policies and procedure costs (e.g., dental work) in advance to avoid surprises.
- For end‑of‑life needs, enquire about private farewell arrangements or home euthanasia options mentioned by reviewers.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Portland Vet Clinic - The Vet Group is at 176 Percy St, Portland VIC 3305. There isn’t a train, metro or light-rail station within easy walking distance, so driving is usually best. Street parking is typically available nearby—check local signage. If you’re using public transport, pop the address into Google Maps to find the nearest bus route.
They’re open Monday to Friday from 8:00 am to 6:00 pm. Hours may differ on public holidays; for urgent or after-hours help, call ahead for advice.
You can contact Portland Vet Clinic - The Vet Group on (03) 5523 4900. You can also visit their website at https://www.thevetgroup.com.au/.
To book, call the clinic or visit their website to enquire about available appointment options. If your pet needs urgent or after-hours care, please call ahead so the team can prepare.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and by case, so call the clinic for a current consultation quote. For any procedure, ask for an itemised written estimate covering tests, medications and follow‑ups. After‑hours visits typically attract higher fees. Consider whether pet insurance or third‑party payment‑plan options could help with costs.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
Yes—reviews and the clinic’s summary indicate they provide after‑hours and emergency care; call ahead for urgent cases so they can triage and advise the best arrival time. Be aware after‑hours surcharges are common at vets.
They’re noted for emergency and after‑hours care, wildlife rescue and treatment, snakebite and poisoning management, dental procedures and oral health, compassionate euthanasia and end‑of‑life support, and managing complex medical cases such as tetanus.
Yes—street parking is the main option near the clinic and is typically available; check local signage for any time limits. No nearby paid car park was identified.
The clinic is well regarded, with a 4.5 out of 5.0 rating from 161 reviews. Owners praise the caring, respectful team, clear communication about options and costs, strong results in emergencies and complex cases, clean facilities and quick appointments, while some mention higher prices or upfront payment expectations and occasional upselling concerns.
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