Dr Jacqueline Downie (HCP)
Hilton Veterinary Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners repeatedly praised the vets’ skill and outcomes, especially for cruciate ligament and other knee surgeries, with smooth recoveries and well-managed pain. Many highlighted kind, patient communication from vets and nurses, clear explanations, and thoughtful follow‑ups such as phone check‑ins, aftercare packs, and sympathy cards when pets passed. Pricing was frequently described as fair and transparent, with quotes that compared well to other clinics and, in some cases, second‑opinion consults or lower‑cost options. Reviewers also noted the team’s ability to accommodate urgent visits and their experience with rabbits, birds, and other exotics.
💬Common Feedback & Suggestions
A small number of reviewers reported concerns about clinical judgement, including a missed dental problem and a medication combination another vet later advised against. A couple of people mentioned long waits or brusque front‑desk interactions, and a few felt prices were high, though most comments on costs were positive. One reviewer was unhappy with how a found bird was handled. Overall, criticisms were rare compared with the many positive accounts.
🏥Clinic Specialties
- Cruciate ligament and knee surgeries
- Dentistry and dental extractions
- Rabbit and small mammal medicine and surgery
- Avian and backyard poultry care
- Allergies, ears and dermatology
- Puppy school and behaviour advice
🏷️Keywords
#compassionateCare#surgicalExpertise#orthopaedicSurgery#thoroughExplanations#followUpCalls#bereavementSupport#reasonablePricing#transparentQuotes#exoticPetFriendly#rabbitExperienced#avianCare#sameDayAppointments#longWaits#frontDeskIssues#misdiagnosisConcerns#holisticCare
Overall Ratings
🐾Tips for Pet Owners
- If your pet needs knee or dental surgery, ask the team to walk you through procedure options, quotes and what aftercare is included—many owners found the pricing competitive and the aftercare clear.
- Mention if your pet is anxious or reactive when you book; reviewers said staff can allow extra time and handle nervous animals gently.
- If you suspect a mouth or dental issue, request a thorough oral exam and discuss which tests are most relevant before proceeding.
- For rabbits, birds or other exotics, ask to book with a vet experienced in those species.
- Book ahead for popular times and allow a little buffer in case appointments run over; call first for urgent issues as they often squeeze people in.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜14:00 | |||||||
| 08:00〜19:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hilton Veterinary Hospital is in Hilton, a suburb of Perth WA 6163. There isn’t a train or light-rail station within easy walking distance, so driving is usually the simplest option; street parking is typically available nearby—please check local signage. If you’re using public transport, check Google Maps for the best nearby bus route and stops for your trip.
Hilton Veterinary Hospital is open Monday to Friday 8:00 am–7:00 pm and Saturday 8:00 am–2:00 pm, and is closed on Sundays. Hours may differ on public holidays, so call ahead to confirm before you visit.
You can contact Hilton Veterinary Hospital by phone on (08) 9331 8375. For more information and updates, visit https://www.hiltonvethospital.com.au/.
The easiest way to book is to call the clinic and request an appointment. Let the team know your pet’s species, age and the reason for the visit; if it’s urgent, mention this so they can advise the next available option. You can also check the website for any booking guidance.
Veterinary fees in Australia aren’t government‑regulated and there’s no Medicare for pets, so consultation costs vary by clinic and by case. For the most accurate, current price, please call the clinic for a quote, and if a procedure is recommended, ask for a written, itemised estimate before you proceed. If you have pet insurance or are considering payment‑plan options (e.g. VetPay, Afterpay, GapOnly), ask how claims or payments can be managed.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what’s available at this clinic.
Yes—street parking is typically available near the clinic in Hilton; allow a few extra minutes to find a spot and check local signage for any time limits or restrictions.
Hilton Veterinary Hospital offers orthopaedic knee care including cruciate ligament surgery, dentistry and dental extractions, rabbit and small‑mammal medicine and surgery, avian and backyard poultry care, dermatology for allergies and ear problems, and puppy school with behaviour advice.
Yes—reviews highlight experience with rabbits, birds and other small mammals and exotics, as well as backyard poultry care. When booking, ask to see a vet familiar with your pet’s species.
Pet owners rate Hilton Veterinary Hospital highly, with an average of 4.8/5 from 201 reviews. Feedback praises surgical outcomes (especially cruciate/knee cases), kind communication, clear quotes and follow‑ups, and excellent cleanliness; a few mentioned long waits, brusque front‑desk interactions or occasional clinical disagreements, but these were uncommon compared with the many positive reports.
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Last updated: 9 July 2026