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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, empathetic team and thorough, professional vets who explain options clearly and keep owners updated. Many reported swift, effective emergency care, including life‑saving surgeries and sensible triage, as well as gentle handling of anxious or reactive pets with accommodations like quiet rooms and alternative exits. Several noted clear aftercare instructions and follow‑up calls, and some mentioned reasonable or transparent costs. The clinic environment was also described as clean and welcoming.
💬Common Feedback & Suggestions
The main concern raised was long wait times, with several accounts of multi‑hour waits and a few reports of inconsistent triage prioritisation during busy periods. A small number of reviewers felt communication could lapse at times (e.g., needing to chase updates) and a few cited disappointing experiences with cost discussions or high estimates. There were isolated but serious complaints about clinical judgement or handling, and a couple of owners felt compassion was lacking in specific interactions. Overall, sentiment is strongly positive, but expectations around waits, triage, and proactive communication should be managed.
🏥Clinic Specialties
- 24/7 emergency and critical care
- Emergency surgery and hospitalisation (ICU care)
- Toxicology and snakebite treatment
- Dentistry and dental surgery
- End-of-life and euthanasia support
- Low-stress handling for anxious or reactive pets
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to check current wait times and let the team know the urgency; weekends and evenings can mean multi‑hour waits.
- For time‑sensitive issues (e.g., toxin ingestion or snakebite), state exactly what happened and when, and ask to be triaged immediately on arrival.
- If your pet is anxious or reactive, request a quiet room and alternative exit—they often accommodate this to reduce stress.
- Ask for itemised estimates and regular updates during hospitalisation; many owners valued clear costings and discharge instructions.
- Bring your pet’s medication list, recent history and any relevant records to speed assessment, especially after hours.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vet24 is in Balcatta, WA 6021. If you’re driving, search “Vet24 Balcatta” in your GPS; street parking is typically available nearby, but check local signage. There isn’t a train, metro or light-rail station within walking distance, so driving is usually easiest; otherwise, use Google Maps to find the nearest bus route and stop.
Vet24 is open 24 hours a day, 7 days a week for emergency and critical care.
You can call Vet24 on (08) 6318 5300. For general information, visit http://vet24.com.au/.
For non-urgent visits, call to book an appointment. For emergencies, come straight in 24/7 and call on your way so the team can prepare; you can also call ahead to check current wait times.
Veterinary fees in Australia aren’t government regulated and Medicare doesn’t cover pets, so consultation and treatment costs vary by clinic and case. Call the clinic for a current quote, and if your pet needs a procedure, ask for an itemised written estimate. As an emergency hospital, after-hours fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment-plan options—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some support pet-insurance gap claims or payment plans. Call ahead to confirm what Vet24 currently accepts.
Yes—Vet24 provides 24/7 emergency and critical care, with emergency surgery and hospitalisation (ICU) available. If your pet has a time-sensitive issue like toxin ingestion or snakebite, come in immediately and call on your way so the team can triage promptly.
Yes—street parking is typically available near the clinic in Balcatta; please check local signage and allow a little extra time during busy periods.
Vet24’s services include 24/7 emergency and critical care, emergency surgery and hospitalisation (ICU care), toxicology and snakebite treatment, dentistry and dental surgery, end-of-life and euthanasia support, and low-stress handling for anxious or reactive pets.
Vet24 is rated 4.4 out of 5 from 857 reviews. Owners praise the caring, empathetic team, thorough vets, clear communication, swift life‑saving emergency care, gentle handling of anxious pets, clean facilities and helpful follow-up. Common feedback includes long waits during busy times, occasional lapses in updates, and mixed experiences with costs and triage prioritisation.
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