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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners frequently praised the team’s calm, compassionate manner and clear explanations during stressful emergencies. Many reported excellent outcomes and attentive care for serious issues, along with regular updates, follow‑up texts and the chance to spend unhurried time with pets during end‑of‑life moments, including keepsakes like paw prints. Several reviewers also appreciated being triaged quickly for true emergencies and the supportive, professional nurses and vets throughout.

💬Common Feedback & Suggestions

The most common concern was very long waits and inconsistent triage communication, with some pets waiting hours or leaving unseen and little contact in the waiting room. Pricing attracted criticism for being high compared to other clinics, requests for upfront payment, and quotes that some owners felt were excessive. A smaller but important thread mentioned inconsistent clinical opinions (including instances of misdiagnosis or premature euthanasia discussions) and administrative lapses such as lost or incorrect discharge notes and delays sending records. A few also noted basic comfort gaps (no water offered, help needed moving sedated pets) and that experiences could vary depending on which vet was on duty.

🏥Clinic Specialties

  • Emergency and after‑hours care
  • Snakebite, toxin and chocolate poisoning management
  • GDV and abdominal emergency surgery
  • Trauma and wound care from dog attacks and accidents
  • Diabetic crises and hypoglycaemia stabilisation
  • Compassionate euthanasia and bereavement support

🏷️Keywords

#compassionateCare#clearCommunication#lifeSavingInterventions#endOfLifeSupport#followUpUpdates#friendlyNurses#longWaits#triageConcerns#highPrices#upfrontPayment#inconsistentDiagnosis#adminErrors#open24Hours#modernFacilities#lackOfAssistance#noWaterInWaiting

Overall Ratings

🐾Tips for Pet Owners

  • Call ahead to describe symptoms, but expect triage to prioritise the sickest pets; bring water, a lead/crate and be prepared for a potentially long wait.
  • Ask for an upfront estimate and discuss payment options (e.g. VetPay) as emergency care can be costly and payment is often required on the day.
  • Ensure your pet’s microchip and ownership details are up to date and bring ID to avoid admission delays.
  • Request regular updates and copies of test results, and confirm that discharge notes are accurate and forwarded to your regular vet.
  • If facing euthanasia, ask about a comfort room and keepsakes (such as paw prints) and take the time you need to say goodbye.
📊 **Overall Ratings** - Medical Expertise: 75% satisfied - Service Attitude: 80% satisfied - Convenience: 54% satisfied - Pricing: 37% satisfied - Cleanliness: 73% satisfied - Recommendability: 74% satisfied 👍 **What Pet Owners Praised** Owners frequently praised the team’s calm, compassionate manner and clear explanations during stressful emergencies. Many reported excellent outcomes and attentive care for serious issues, along with regular updates, follow‑up texts and the chance to spend unhurried time with pets during end‑of‑life moments, including keepsakes like paw prints. Several reviewers also appreciated being triaged quickly for true emergencies and the supportive, professional nurses and vets throughout. 💬 **Common Feedback & Suggestions** The most common concern was very long waits and inconsistent triage communication, with some pets waiting hours or leaving unseen and little contact in the waiting room. Pricing attracted criticism for being high compared to other clinics, requests for upfront payment, and quotes that some owners felt were excessive. A smaller but important thread mentioned inconsistent clinical opinions (including instances of misdiagnosis or premature euthanasia discussions) and administrative lapses such as lost or incorrect discharge notes and delays sending records. A few also noted basic comfort gaps (no water offered, help needed moving sedated pets) and that experiences could vary depending on which vet was on duty. 🏥 **Clinic Specialties** - Emergency and after‑hours care - Snakebite, toxin and chocolate poisoning management - GDV and abdominal emergency surgery - Trauma and wound care from dog attacks and accidents - Diabetic crises and hypoglycaemia stabilisation - Compassionate euthanasia and bereavement support 🏷️ **Tags** #compassionateCare #clearCommunication #lifeSavingInterventions #endOfLifeSupport #followUpUpdates #friendlyNurses #longWaits #triageConcerns #highPrices #upfrontPayment #inconsistentDiagnosis #adminErrors #open24Hours #modernFacilities #lackOfAssistance #noWaterInWaiting 🐾 **Tips for Pet Owners** - Call ahead to describe symptoms, but expect triage to prioritise the sickest pets; bring water, a lead/crate and be prepared for a potentially long wait. - Ask for an upfront estimate and discuss payment options (e.g. VetPay) as emergency care can be costly and payment is often required on the day. - Ensure your pet’s microchip and ownership details are up to date and bring ID to avoid admission delays. - Request regular updates and copies of test results, and confirm that discharge notes are accurate and forwarded to your regular vet. - If facing euthanasia, ask about a comfort room and keepsakes (such as paw prints) and take the time you need to say goodbye.

Other areas this clinic treats

Common conditions in each area

Conditions commonly treated here

Note: this content is for general reference only — it is not a diagnosis.

Abortion, Spontaneous (Early Pregnancy Loss)-Cats

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Abortion, Spontaneous (Early Pregnancy Loss)-Dogs

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Abortion, Termination of Pregnancy

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Breeding, Timing

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Cryptorchidism

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Contact

Clinic phone
(08) 9200 4460

Opening Hours

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Hours notice

Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.

Map

Clinic Address

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Frequently Asked Questions

Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.

Vet On Call is in Wangara, WA 6065. As there isn’t a train station within easy walking distance, driving is usually easiest; street parking is typically available nearby (check local signage), or use Google Maps to find the nearest bus route.

Vet On Call is open 24 hours a day, 7 days a week for emergencies.

You can contact Vet On Call on (08) 9200 4460 or visit http://www.emergencyvethospital.com.au/ for more information.

For emergencies, you can come straight in, but calling ahead to describe your pet’s symptoms helps the team triage and prepare. Walk-ins are prioritised by urgency, so you may need to wait; bring a lead or crate and some water. For routine, non-urgent care, see your regular daytime vet.

Consultation fees vary between Australian vet clinics and aren’t government‑regulated, and Medicare doesn’t cover pets. Call the clinic for a current quote for your pet’s situation, and ask for an itemised written estimate for any procedures. As an emergency/after‑hours hospital, fees are typically higher outside normal business hours. Pet insurance can help, and some clinics offer payment‑plan options or gap claims—ask what’s available.

Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.

Yes—Vet On Call provides emergency and after‑hours care 24/7. Patients are triaged with the sickest seen first, so wait times can vary; calling ahead helps the team prepare, and bringing water plus a lead/crate is recommended.

Services include management of snakebites and toxin/chocolate poisonings; GDV and abdominal emergency surgery; trauma and wound care from dog attacks and accidents; stabilisation of diabetic crises and hypoglycaemia; and compassionate euthanasia with bereavement support.

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Source: Google Maps
Last updated: 9 July 2026