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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers who had good experiences described doctors as thorough, professional and caring, with a few noting compassionate care and being excellent with children. A standout story reported life-changing improvement for lupus with gut/histamine-focused support, and one person appreciated a prompt, efficient receptionist and helpful phone consult nurse. A couple of older reviews also mention friendly reception staff and a well‑kept practice.
💬Common Feedback & Suggestions
Common concerns centred on rude or unhelpful reception, poor communication and lack of follow‑up, including delays with results and referrals. Several people found the online booking process frustrating (credit card required, hard to cancel/rebook) and reported the clinic being closed during stated hours, as well as long or late waits. A few serious care issues were raised, including a misdiagnosis and very short consultations perceived as poor value. Overall sentiment skews negative due to administration and communication problems, despite some strong positive clinical experiences.
🏥Clinic Specialties
- General practice and urgent visits
- Paediatric GP care
- Lupus and autoimmune support
- Gut and histamine‑focused management
- Telehealth phone consultations
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If booking for a child, enter the child’s contact details and allow time for the online forms, which reviewers found repetitive.
- Proactively confirm by phone or email that test results and referrals have been sent/received, and ask if a follow‑up appointment is actually required.
- If you can’t use a credit/debit card for online booking, visit in person or ask reception for an alternative booking method.
- Double‑check opening hours before attending, especially later on Fridays.
- When calling to book, request a doctor suited to your needs (e.g., paediatric care or chronic/autoimmune support), as experiences varied by clinician.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜13:00 | |||||||
| 09:00〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Kathryn Elizabeth Stark (HCP) is in Bicton, Perth WA 6157. There isn’t a train, metro or light‑rail station within easy walking distance, so driving or using a local bus route planned via Google Maps is usually the simplest way to get there. Street parking is typically available in Bicton—check local signage and allow a little extra time during busy periods. If you need precise directions, check the clinic’s website or call ahead to confirm before you set out.
The clinic is open Monday 9:00am–5:00pm, Tuesday 9:00am–5:00pm, Wednesday 9:00am–1:00pm, Thursday 9:00am–5:00pm and Friday 9:00am–5:00pm, with no weekend hours listed.
You can contact Kathryn Elizabeth Stark (HCP) on (08) 9339 4744. For general information or online booking links, visit https://bictonmedical.com.au/.
You can book online via the clinic’s website or call to make an appointment. Reviewers noted the online booking may require a credit/debit card and can be tricky to change or cancel, so if you can’t use a card or need flexibility, ask reception for an alternative booking method. If tests or referrals are involved, proactively confirm by phone or via the website’s contact options that everything’s been sent/received and whether a follow‑up is required.
Consultation fees vary by clinic in Australia and aren’t set by the government, so please call the clinic for a current quote. There is no government‑published fee schedule for veterinary services in Australia, and Medicare doesn’t cover pets. For any procedure, ask for an itemised written estimate. If you need after‑hours or emergency care at a separate hospital, be aware those fees are typically higher. Pet insurance and third‑party payment‑plan options (e.g., VetPay, Afterpay, GapOnly) exist in Australia, but availability varies—check with the clinic and your insurer.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Street parking is typically available in Bicton near the clinic; check local parking signs and time limits. No nearby paid car park was identified, so plan a little extra time to find a spot, especially during busy periods.
According to the clinic’s listing, services noted include general practice and urgent visits, paediatric GP care, lupus and autoimmune support, gut/histamine‑focused management and telehealth phone consultations. Service availability can change—call ahead to confirm what’s currently offered and suitable for your needs.
The clinic is rated 2.9 out of 5 from 35 reviews, with mixed feedback. Positive comments mention thorough, professional and caring doctors, compassionate support and helpful phone consults, as well as friendly reception and a well‑kept practice in some older reviews. Common concerns include rude or unhelpful reception, poor communication and follow‑up, delays with results/referrals, online booking frustrations (card required, hard to cancel/rebook), unexpected closures during stated hours, long waits, and a few reports of misdiagnosis or very short consults perceived as poor value.
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