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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate team and the vets’ clear, thorough explanations. Many highlighted swift help in emergencies and short‑notice appointments, with regular updates and follow‑up calls. Surgical skill was a standout, with successful outcomes for TPLO and IVDD procedures as well as snakebite and trauma cases. Reviewers also noted how gently staff handled nervous pets, using treats and patience to keep visits stress‑free.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few older comments noting rough handling or dismissive care and one instance of limited testing. A couple of reviewers mentioned pricing concerns, including a quote not matching the final bill and a perception of higher costs. Recent feedback trends strongly toward excellent communication, but it’s sensible to confirm estimates and treatment plans up front.
🏥Clinic Specialties
- Orthopaedic surgery (e.g., TPLO) and arthritis care
- Spinal/IVDD surgery and rehabilitation
- Emergency and critical care (snakebite, trauma)
- End‑of‑life and euthanasia support
- Dentistry and dental cleaning
- Avian and wildlife care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If your pet is unwell urgently, call or walk in—reviews say the team often fits in emergencies and short‑notice cases.
- Ask for a written estimate and clarify inclusions to avoid any quote surprises.
- Mention if your pet is anxious; staff use gentle handling and treats to make visits easier.
- Use the online booking system and watch for SMS updates about any delays.
- For surgeries (e.g., TPLO or IVDD), expect clear communication and regular updates—don’t hesitate to call for progress reports.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 09:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Westlakes Veterinary Hospital is at 1 Bay Rd, Fennell Bay NSW 2283. There isn’t a train, metro or light-rail station within easy walking distance, so driving is usually the simplest option. Street parking is typically available near the clinic—please check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stops.
Please call ahead to confirm current opening hours, as times may vary.
You can reach the team on (02) 4959 5766 or visit their website at https://www.westlakesvet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb for more information.
You can book online via the clinic’s website or call to arrange a time. If your pet needs urgent care, reviews suggest they often fit in emergencies and short‑notice cases, so please call ahead to let them know you’re on your way.
Veterinary fees in Australia aren’t regulated and Medicare doesn’t cover pets, so consultation costs vary by clinic and case. For the most up-to-date fee, please call the clinic for a current quote, and ask for an itemised written estimate for any procedures. If you need urgent or after-hours care, be aware those fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment-plan options—ask what’s available and how claims are handled.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay / Google Pay), and some may support pet-insurance gap claims or payment plans; please call ahead to confirm what Westlakes Veterinary Hospital accepts on the day.
Reviews highlight swift help with emergencies and short‑notice appointments during opening hours—call ahead for urgent cases. For after-hours needs, call to check availability or advice; if they’re closed, they can guide you to a 24‑hour emergency hospital. Keep in mind after-hours fees are usually higher.
Yes—street parking is typically available around the clinic at 1 Bay Rd, Fennell Bay; please check local signage for any time limits.
Based on the clinic’s overview and reviews, services include orthopaedic surgery (e.g., TPLO) and arthritis care, spinal/IVDD surgery and rehabilitation, emergency and critical care (including snakebite and trauma), end‑of‑life and euthanasia support, dentistry and dental cleaning, and avian and wildlife care.
Pet owners rate the clinic highly at 4.7/5.0 from 174 reviews, praising the caring team, clear explanations, gentle handling of anxious pets, and strong surgical outcomes, with prompt help in emergencies and good follow‑up. A few comments mention pricing concerns or older experiences of rough handling, so it’s wise to confirm estimates and treatment plans in writing.
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