160 reviews
1/194 Macquarie Rd, Warners Bay NSW 2282
#compassionateCare#friendlyStaff#thoroughAndPatient+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses as kind, gentle and very thorough, with clear explanations about pets’ needs and care plans. Support staff and reception were often described as thoughtful and welcoming, even going above and beyond to help in stressful moments (like catching an escaped cat). Several reviews mentioned great outcomes after treatment and attentive care for both cats and dogs, with one noting reasonable pricing.
💬Common Feedback & Suggestions
Common concerns centred on access and communication: multiple reviewers struggled to get through by phone or online, experienced long waits for appointments (several days to over a week) and a cancelled booking with a long rebook delay. Some noted not being open during stated hours and delays with medication, plus limited disabled parking and a stressful mixed waiting area for pets. There was also one serious complaint about a missed diagnosis in an elderly dog that required emergency treatment and resulted in euthanasia.
🏥Clinic Specialties
- Preventive care and vaccinations
- Dentistry and oral health
- Feline-friendly handling and low-stress care
- Weight management and nutrition advice
- General medical assessments and diagnostics
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#friendlyStaff#caringNurses#catFriendly#aboveAndBeyond#appointmentDelays#hardToReachByPhone#cancellationIssues#limitedDisabledParking#waitingAreaConcerns#cleanFacility#easyAccess#reasonablePrices#mixedClinicalOutcomes
Overall Ratings
🐾Tips for Pet Owners
- Book well in advance and confirm your appointment, as slots can fill quickly and occasional cancellations may push waits out.
- If your pet’s condition is urgent and you can’t secure a timely slot, consider seeking an emergency vet.
- For cats, bring a blanket to cover the carrier to reduce stress in the waiting area.
- If you need accessible parking, arrive early as disabled bays are limited even though general parking is good.
- Double-check current opening hours and medication pick-up times before heading in, and be persistent with contact attempts.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:00 | |||||||
| 09:00〜15:00 | |||||||
| 09:30〜12:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Motorcycle Parking
141mUnit 7/335 Hillsborough Rd, Warners Bay NSW 2282, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Warners Bay is at 321 Hillsborough Road, Warners Bay NSW 2282 in Newcastle. There isn’t a train or light‑rail station within an easy walk, so driving is usually the simplest option; otherwise, check Google Maps for the nearest bus route. Parking is generally good nearby, and there’s a Motorcycle Parking area about a 2‑minute walk away (approx. 141 m). If you need accessible parking, arrive early as disabled bays are limited.
Please call ahead to confirm current opening hours before you visit, as times can change. Some reviewers noted occasional discrepancies with stated hours and medication pick‑up times, so it’s best to double‑check on the day.
Call (02) 4011 4699 or visit their website: https://www.greencrossvets.com.au/vets/warners-bay/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=warners%20bay
Book online via the clinic’s website or call to make an appointment. Because appointments can fill quickly and occasional cancellations may push waits out, book well in advance and confirm your booking the day before.
Veterinary consultation fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so prices vary by clinic and case; call the clinic for a current quote. For any procedure, ask for an itemised written estimate. If you have pet insurance or need a payment option, ask what they can support (for example, gap claims or payment plans such as VetPay or Afterpay), as availability varies by clinic.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Yes—parking is generally good around the clinic, but disabled bays are limited so arrive early if you need accessible parking. There’s also a Motorcycle Parking area about a 2‑minute walk away (approx. 141 m).
Services noted include preventive care and vaccinations, dentistry and oral health, feline‑friendly handling and low‑stress care, weight management and nutrition advice, and general medical assessments and diagnostics.
Pet owners rate the clinic 4.1 out of 5 (24 reviews). Reviewers praise the kind, gentle and thorough vets and nurses, clear explanations and welcoming support staff, with positive outcomes for both cats and dogs and one mention of reasonable pricing. Common feedback includes difficulty getting through by phone or online, long waits for appointments and a cancelled booking with a long rebook delay, occasional issues with stated opening times and medication delays, limited disabled parking and a stressful mixed waiting area, plus one serious complaint about a missed diagnosis in an elderly dog.
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Last updated: 8 July 2026