What owners report about visiting
No owner reports yet｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
No questions from owners yet.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the vets and nurses for being compassionate, thorough and professional, with clear explanations and regular follow-up calls. Many reported smooth outcomes for dental work, desexing and minor surgeries, and noted staff going the extra mile, including staying late and providing timely updates. Several cat owners appreciated the low-stress, cat-friendly consultation room and gentle handling of anxious pets.
💬Common Feedback & Suggestions
A notable cluster of reviews raised serious concerns about consent and communication, especially around dental procedures done without prior approval and unexpected charges, with advice to double-check invoices. Some felt pricing was inconsistent or upsold, and a few cited management issues such as cancelled or unbooked procedures, long waits for results, and poor phone handling. There were occasional reports of rude or dismissive interactions, wrong or unnecessary medications/tests, and mixed experiences with complex cases and exotic pets. While many experiences were positive, these recurring issues suggest tightening consent protocols, billing transparency and follow-through would help.
🏥Clinic Specialties
- Dentistry and dental extractions
- Desexing and routine surgery
- Cat-friendly consultations and low-stress handling
- Diagnostic imaging (ultrasound and X-rays)
- Skin and allergy management
- Post-op follow-ups and aftercare
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Photograph and keep a copy of any consent forms and clearly state your contact preferences before procedures, especially dental work.
- Ask for an itemised written estimate upfront and compare it to the final invoice before paying to avoid billing surprises.
- Reconfirm surgery bookings a day in advance and arrive a little early, as late arrivals or admin errors have caused cancellations or delays.
- If budget is a concern, discuss necessary versus optional tests and treatments, and consider seeking a second opinion for major recommendations.
- For cats or anxious pets, request the low-stress/cat-friendly room and bring your pet’s favourite treats to help them settle.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 | |||||||
| 09:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Box Hill is at 249 Middleborough Rd, Box Hill South VIC 3128. The easiest way to get there is to drive, as there isn’t a train, metro or light-rail station within easy walking distance; check Google Maps for the nearest bus route. Street parking is typically available near the clinic—please check local signage.
They’re open Monday to Friday 9:00 am – 6:00 pm and Saturday 9:00 am – 5:00 pm; Sunday is closed.
You can call the clinic on (03) 9908 5182 for enquiries and appointments. You can also visit their website: https://www.greencrossvets.com.au/vets/box-hill/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=box_hill
To book, please call the clinic to arrange a suitable time, and you can visit their website for more information about services and availability.
Veterinary fees in Australia aren’t regulated and vary by clinic and by the type of consult or procedure, and Medicare doesn’t cover pets. For the most current consult fee, call the clinic and ask for a quote, and request an itemised written estimate for any procedures so you understand all expected costs. If you need emergency or after‑hours care, fees are typically higher. If you have pet insurance or are considering payment options (e.g. GapOnly claims, VetPay or Afterpay), ask what may be available and how claims are processed.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
Based on recent information, the clinic focuses on dentistry and dental extractions, desexing and routine surgery, diagnostic imaging (ultrasound and X‑rays), skin and allergy management, post‑op follow‑ups and aftercare, and low‑stress, cat‑friendly consultations.
Yes—street parking is typically available near the clinic; please check local parking signs and time limits.
Yes, many cat owners mention a low‑stress, cat‑friendly consultation room and gentle handling of anxious cats.
The clinic is rated 4.0 out of 5.0 from 136 reviews. Owners often praise compassionate, professional care, clear explanations, follow‑up calls, and smooth outcomes for dental work, desexing and minor surgeries. Common feedback suggests improving consent and communication around procedures and billing transparency, with some reports of pricing concerns, booking/admin issues and mixed experiences with complex cases.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds