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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being deeply compassionate, gentle and genuinely caring, especially during difficult end‑of‑life moments. Many highlighted sound medical care with clear explanations, smart diagnostic thinking and great surgical outcomes (from desexing and dentistry to orthopaedic repairs). Reviewers also valued the honest, no‑upsell approach and fair pricing, plus thoughtful touches like follow‑up calls and condolence cards with paw prints. Several long‑term clients said they would not go anywhere else.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A small number of owners reported brusque or unfriendly encounters, including one vaccination visit without a proper health check and one euthanasia where they felt rushed. There were isolated comments about being expensive, limited modern booking options (phone rather than online) and confusion about Saturday opening hours. Overall sentiment remains very strong, but clearer communication around appointments and farewell timing could help.
🏥Clinic Specialties
- End-of-life care and euthanasia support
- Dentistry and dental extractions
- Orthopaedic surgery (ACL repair)
- Desexing and routine surgery
- Internal medicine and diagnostics
- Geriatric pet care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—reviewers say the team often fits pets in at short notice, even near closing.
- Discuss treatment options and costs up front; owners report the vets are transparent and don’t push unnecessary tests.
- If arranging end‑of‑life care, request extra time for goodbyes and ask about cremation/aftercare options.
- Be aware bookings and reminders may be handled by phone rather than online, and confirm weekend hours before visiting.
- If your pet needs space around other animals, let reception know so they can accommodate.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:00〜18:30 | |||||||
| 09:00〜12:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mooroolbark Veterinary Clinic is at 78 Brice Ave, Mooroolbark VIC 3138. In this rail‑sparse outer suburb there isn’t a train or light‑rail stop within an easy walk, so driving is usually best. Street parking is typically available along Brice Ave and nearby streets—check local signage. If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
The clinic is open Monday 8:00 am–6:00 pm, Tuesday 8:00 am–6:30 pm, Wednesday 8:00 am–6:00 pm, Thursday 8:00 am–6:00 pm, Friday 8:00 am–6:00 pm, and Saturday 9:00 am–12:30 pm; closed Sunday. Hours can change—call ahead to confirm, especially on Saturdays and public holidays.
The easiest way is to call (03) 9726 7089. You can visit them at 78 Brice Ave, Mooroolbark VIC 3138.
To book, please call the clinic to arrange a time. Reviews suggest bookings are handled by phone rather than online; for urgent issues, call to ask if they can fit your pet in, and confirm Saturday availability before visiting.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation and treatment costs vary by clinic and case. Call the clinic for a current quote, and ask for an itemised written estimate for any procedures. Many Australian pet owners use insurance or third‑party payment options (e.g., gap claims or payment plans), but availability varies—ask what’s offered when you call.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what’s available at this clinic.
Based on the clinic’s profile and reviews, services include end‑of‑life care and euthanasia support, dentistry and dental extractions, orthopaedic surgery (e.g., ACL repair), desexing and routine surgery, internal medicine and diagnostics, and geriatric pet care.
Yes—street parking is typically available on Brice Ave and surrounding streets. No nearby paid car park was identified, so allow a few extra minutes in busy periods and check local parking signs.
Pet owners rate the clinic highly at 4.8/5.0 from 145 reviews, praising compassionate care, clear explanations and skilled surgery, with fair, no‑upsell pricing and thoughtful follow‑ups. Summary scores indicate strong satisfaction with medical expertise (96%), service attitude (94%), pricing (93%), cleanliness (90%), recommendability (95%) and moderate convenience (72%). A few reviews mention brusque interactions, limited online booking and some confusion about Saturday hours.
Yes—end‑of‑life care and euthanasia support are noted strengths, with many reviewers describing deeply compassionate, gentle care. If arranging a farewell, consider requesting extra time for goodbyes and discuss aftercare options and costs with the team.
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