Ferntree Gully Veterinary Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being caring, gentle and thorough, with clear explanations and attentive follow‑up (including next‑day calls). Many noted prompt help in emergencies and same‑day appointments, smooth surgeries with good outcomes, and compassionate support around end‑of‑life care. Long‑term clients spanning many years highlight consistent professionalism and trust, and several mentioned transparent or reasonable pricing.
💬Common Feedback & Suggestions
While most feedback is positive, a minority reported concerns about front‑desk or phone manner, describing some interactions as blunt or rude. A few reviewers felt prices or recommendations leaned towards more expensive options, and there were isolated complaints of misdiagnosis or treatment decisions (including one case where tumours were not removed at the time of surgery, and another alleging unnecessary surgery). One reviewer said a found dog was sent to the pound too quickly, and another struggled to get a timely appointment elsewhere on one occasion. Overall, reviews are strongly favourable, with these issues appearing infrequently but worth noting.
🏥Clinic Specialties
- Emergency and same-day care
- Orthopaedic surgery (CCL repair)
- Dentistry and dental extractions
- Senior pet care and end-of-life support
- Reproductive surgery (pyometra treatment)
- Small mammal and wildlife care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If you need urgent help, call early—many reviewers were fitted in same day for emergencies.
- Bring any previous records or test results; staff were praised for reviewing history from other clinics and specialists.
- Ask for an itemised estimate and discuss treatment options up front to align care with your budget and expectations.
- Mention if your pet is anxious—staff use stress‑reducing touches (e.g., lick mats) and gentle handling.
- If you have pet insurance, ask about claim support as some owners reported the clinic assisting with submissions.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 | |||||||
| 08:00〜19:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ferntree Gully Veterinary Hospital is at 1288 Burwood Hwy, Upper Ferntree Gully VIC 3156. It’s in the suburb of Upper Ferntree Gully. As there isn’t a train or light‑rail station within easy walking distance, most people drive or check Google Maps for the nearest bus route. Street parking is typically available nearby—be sure to check local signage.
They’re open Monday 8:00am–7:00pm; Tuesday–Friday 8:00am–6:00pm; Saturday 8:00am–1:00pm; closed Sunday. Hours may change on public holidays, so check the website or call ahead to confirm.
You can reach the clinic on (03) 9758 4055. For more information, visit their website: http://www.ferntreegullyvet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
To book, call the clinic during opening hours; for urgent cases, call before coming in so the team can prepare. You can also check their website for service information and any booking guidance.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic, so call the clinic for a current consultation quote. Medicare does not cover pets. If your pet needs a procedure, ask for an itemised written estimate beforehand, and note that after‑hours or emergency fees are typically higher. Pet insurance can help with unexpected costs, and some clinics offer payment‑plan options—ask what’s available for your situation.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), but it’s best to call ahead to confirm what this clinic accepts. Some clinics also support pet‑insurance gap claims or payment plans; ask at reception about options.
The clinic provides emergency and same‑day care during opening hours; call ahead so the team can prepare. After‑hours availability isn’t specified, so phone first to check current arrangements—be aware that after‑hours fees are generally higher at Australian vet hospitals.
They offer a range of advanced services beyond routine care, including:
- Emergency and same‑day care
- Orthopaedic surgery (e.g., CCL repair)
- Dentistry and dental extractions
- Senior pet care and end‑of‑life support
- Reproductive surgery (e.g., pyometra treatment)
- Care for small mammals and wildlife
Yes—care for small mammals and wildlife is noted; call ahead to confirm your species and needs. If you have other exotics, please phone to check what they can see or recommend.
The clinic is highly rated at 4.5/5.0 from 228 reviews, with most owners praising caring, gentle and thorough vets, clear explanations, and attentive follow‑up. Reviewers often mention prompt help in emergencies, same‑day appointments, smooth surgeries, and compassionate end‑of‑life support. Some feedback notes occasional blunt front‑desk interactions and concerns about costs or recommendations, but overall sentiment is strongly positive.
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