202 reviews
64 main st pakenham vic 3810
#friendlyStaff#compassionateCare#clearCommunication+15
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, empathetic and friendly team across the clinic and grooming salon. Vets are described as knowledgeable and hands‑on, with clear explanations and good outcomes from routine care and vaccinations through to complex BOAS surgery and emergencies, and they show compassion during difficult end‑of‑life visits. Grooming quality is repeatedly commended, and several reviewers noted staff remember clients and accommodate nervous or reactive dogs.
💬Common Feedback & Suggestions
Most concerns centred on convenience and admin: multiple reports of long waits (often 30–90 minutes), difficulty getting through on the phone or receiving call‑backs, and inconsistent listed opening hours. Some owners disliked not being allowed into consultation rooms and having to discuss cases in the open store, and a few felt queue handling at the front desk was unfair. Pricing feedback was mixed—member discounts were appreciated, but there were complaints about weekend surcharges, high medication costs and one wrong‑strength script, and higher‑than‑expected grooming fees. A few reviews also mentioned delays with test results, medical record transfers, and an unmanned desk at a scheduled surgery drop‑off.
🏥Clinic Specialties
- BOAS surgery and airway procedures
- Desexing and routine soft‑tissue surgery
- Preventive care and puppy/kitten vaccinations
- End‑of‑life and euthanasia support
- Feline medicine (e.g. UTIs)
- Support for anxious or reactive and large‑breed dogs
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearExplanations#greatGrooming#surgeryExpertise#endOfLifeSupport#handlesReactiveDogs#longWaits#phoneHoldTimes#openHoursInaccurate#adminDelays#pricingMixed#cleanFacility#membershipIssues#medicationCosts
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm opening hours and your appointment time by phone, as online hours and wait times have been inconsistent.
- Allow extra buffer time for visits; bring something to occupy you or plan to browse the store while you wait.
- If follow‑ups (test results, scans) are needed, arrange a clear call‑back time and consider requesting email confirmation.
- Ask about the consultation‑room policy in advance if you wish to be present, or request a more private discussion area.
- Discuss costs up front—including weekend surcharges and medication pricing—and request a written script if you plan to compare pharmacy prices.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 | |||||||
| 09:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Our Vet Pakenham is at 825 Princes Hwy, Pakenham VIC 3810. As there isn’t a train or light‑rail station within a short walk, driving is usually easiest. Street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
Opening hours are: Monday 9:00 am–5:30 pm; Tuesday 9:00 am–5:30 pm; Wednesday 9:00 am–5:00 pm; Thursday 9:00 am–5:30 pm; Friday 9:00 am–5:30 pm. Hours can change, so call to confirm before you visit.
You can call the clinic on (03) 5945 4055. You can also visit their website for clinic information: https://www.ourvet.com.au/pages/clinics/pakenham?utm_source=googlemybusiness&utm_medium=organic
To book, please call the clinic to arrange a time. Bookings are recommended; confirm your appointment and opening hours when you call, and allow a little extra time in case of waits.
Veterinary fees in Australia vary by clinic and are not government‑regulated, and Medicare doesn’t cover pets. For current consultation pricing at this clinic, call to request a quote; for any procedure, ask for an itemised written estimate. If you have pet insurance or are considering payment‑plan options (e.g. third‑party services such as VetPay, Afterpay or GapOnly), check what’s available to you and any limits before treatment.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans. Call ahead to confirm what Our Vet Pakenham currently accepts.
Yes—street parking is typically available near the clinic on Princes Hwy and surrounding streets; always check local signage for time limits or restrictions.
Services highlighted include: BOAS surgery and airway procedures; desexing and routine soft‑tissue surgery; preventive care and puppy/kitten vaccinations; end‑of‑life and euthanasia support; feline medicine (e.g. UTIs); and support for anxious/reactive and large‑breed dogs. Call to discuss your pet’s specific needs and availability.
Yes—feline medicine is specifically noted (including management of issues like UTIs). If your cat is anxious, ask about quieter appointment times or waiting options to help reduce stress.
The clinic is rated 4.4/5.0 from 140 reviews. Owners praise the caring, empathetic team, knowledgeable vets with clear explanations, strong outcomes from routine care through to complex BOAS surgery and emergencies, compassionate end‑of‑life support, and quality grooming. Common feedback includes long waits, difficulty reaching the clinic by phone or getting call‑backs, occasional inconsistencies in listed opening hours, mixed views on pricing (including weekend surcharges and medication costs), and some admin delays.
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Last updated: 10 July 2026