What owners report about visiting
2 community reports｜2/5 details added｜Updated 7/20
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
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What owners say
An owner reported seeing the vet successfully without an appointment — still awaiting more confirmation.
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Your report can bring this information closer to reality.
What owners say
Awaiting owner input on wait times.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, thorough and highly communicative, with clear explanations and follow‑up calls or texts after visits. Many highlight the cat‑friendly setup (separate cat waiting area with pheromones/blankets), gentle handling of anxious pets, and the clinic’s ability to fit in urgent or same‑day appointments. Puppy preschool and support for new pet owners also drew strong positive feedback, alongside multiple reports of successful treatments and surgeries.
💬Common Feedback & Suggestions
Reviews are largely positive, but a recurring theme is concern about pricing and transparency, including perceptions of high costs, script fees and occasional recommendations for additional consults. A few reviewers reported feeling rushed or seeing different vets each visit, affecting continuity of care and education (e.g., limited guidance for a new diabetes diagnosis). There were isolated complaints about being turned away close to closing time for an emergency, admin mix‑ups, and a small number of serious allegations about management or clinical judgement. Several owners suggested clearer upfront estimates and more consistent cost discussions during consults.
🏥Clinic Specialties
- Cat-friendly handling and facilities
- Puppy preschool and behaviour advice
- Soft tissue surgery and post-op care
- Dentistry and dental procedures
- End-of-life and home euthanasia support
- Urgent and same-day care/triage
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If you prefer continuity, request the same vet when booking and mention it in follow‑up calls.
- Ask for itemised estimates and discuss medication/script fees or lower‑cost alternatives before tests or add‑on consults.
- For cats, use the cat‑only waiting room and ask for pheromone‑sprayed blankets; bringing a carrier cover can also help.
- For urgent issues, call early to be squeezed in; if it’s close to closing time, confirm availability or head to an emergency centre.
- If budgeting is a concern, discuss options upfront and ask about payment flexibility such as Afterpay mentioned by reviewers.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Thornbury Veterinary Hospital is at 672 High St, Thornbury VIC 3071. As there isn’t a train or light-rail station within easy walking distance, the simplest way is to drive or check Google Maps for the nearest bus route; street parking is usually available on High St and nearby side streets—be sure to check local signage.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 9:00 am–1:00 pm, and closed on Sundays. Hours may vary on public holidays—call ahead to confirm.
You can contact Thornbury Veterinary Hospital on (03) 9480 1333 or via their website at http://www.thornburyvet.com.au/.
To book an appointment, call the clinic during opening hours. Reviews note they can often fit urgent or same-day visits—call early, and if you prefer continuity of care, ask to see the same vet when booking.
Consultation fees in Australia vary by clinic and are not government‑regulated, and Medicare does not cover pets. For current pricing at Thornbury Veterinary Hospital, call the clinic and, for any procedures, ask for an itemised written estimate; you can also discuss pet insurance and whether any payment‑plan options are available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans (e.g., Afterpay, VetPay, GapOnly). Offerings vary by clinic, so call ahead to confirm what’s available at Thornbury Veterinary Hospital.
Services highlighted by reviewers include cat‑friendly handling and facilities, puppy preschool and behaviour advice, soft tissue surgery with post‑op care, dentistry and dental procedures, end‑of‑life and home euthanasia support, and urgent/same‑day care/triage during opening hours.
Yes—reviews highlight a separate cat‑only waiting area with pheromone‑sprayed blankets, gentle handling of anxious cats, and a calm, low‑stress approach. You can ask for a blanket at reception or bring a cover for your carrier to help your cat feel secure.
Yes—street parking is typically available on High St and surrounding side streets. Allow a few extra minutes and check signage for time limits or clearways, especially at busy times.
The clinic is highly rated at 4.7/5 from 336 reviews. Owners praise compassionate, thorough vets and nurses, clear explanations and follow‑up calls, the cat‑friendly setup and gentle handling, plus help with urgent or same‑day appointments and puppy school; common suggestions include clearer upfront estimates, more transparent pricing discussions, and improved continuity with the same vet.
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