240 reviews
357 canterbury rd forest hill vic 3131
#compassionateCare#skilledVets#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly and compassionate team, along with vets who listen, explain options clearly and go the extra mile. Many long‑term clients (years to decades) highlight excellent outcomes, including pets saved from serious problems and thoughtful follow‑ups after difficult goodbyes. Reviewers also noted a clean, professional setup, and helpful responsiveness such as rapid sourcing of special diets and timely phone advice. Several felt fees were fair or competitive for the care provided.
💬Common Feedback & Suggestions
While reviews are largely positive, a minority raised concerns about cost, describing fees as high or feeling ‘ripped off’, especially around repeated consultations or refills. One troubling account alleged staff refused to assist an injured dog outside the clinic, and another claimed repeated misdiagnoses and pressure for unnecessary procedures. A reviewer also felt one vet lacked breed‑specific knowledge (later improved with a different vet). Overall sentiment is strong, but pricing transparency and consistency in responsiveness could be improved.
🏥Clinic Specialties
- Compassionate end-of-life care and euthanasia support
- Feline medicine and cat-friendly handling
- Canine general practice and preventative care
- Nutritional and diet counselling, including special diets
- Ophthalmology for minor eye issues
- Emergency phone triage and urgent advice
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#longTermClients#extraMile#followUpSupport#emergencyPhoneAdvice#cleanClinic#easyParking#catCare#dogCare#lifeSavingCare#professionalTeam#pricingConcerns#fairValuePerceived
Overall Ratings
🐾Tips for Pet Owners
- If you have breed-specific concerns (e.g., German Shepherds), ask to book with a vet who has particular experience with that breed.
- Call ahead for urgent advice—reviewers report helpful same-day guidance and, at times, rapid sourcing of special diets.
- Clarify fees for repeat medications or phone consults to avoid surprises, as opinions on pricing vary.
- Take advantage of the easy parking mentioned by reviewers, especially for anxious pets or multiple pets.
- For end-of-life decisions, discuss options and memorials with the team—they’ve been praised for compassionate support and follow-up.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Anterior Uveitis-Cats
Anterior Uveitis-Dogs
Blepharitis
Cataracts
Chorioretinitis
Congenital Ocular Anomalies
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Burvale Heights Veterinary Hospital is in Forest Hill VIC 3131. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually easiest, with street parking typically available nearby—remember to check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and timings for your trip.
They’re open Monday to Friday 8:00 am–6:30 pm and Saturday 8:00 am–1:00 pm; closed on Sunday. Check their website for any holiday or special-hour updates.
Call (03) 9877 3999. You can also visit their website at https://burvaleheightsvet.com.au/ for more information.
To book, call the clinic during opening hours and the team will help schedule a time. If online booking or request forms are available, you’ll find them on the clinic’s website.
Consultation fees in Australia aren’t regulated and vary by clinic and case, so please call the clinic for a current quote. For any procedure, ask for an itemised written estimate so you know what’s included. Pet insurance can help with unexpected costs, and some clinics offer gap claims or payment plans, but availability varies—ask what’s possible when you call.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); call ahead to confirm what this clinic accepts. Some clinics also support on-the-spot insurance gap claims or third-party payment plans, but options vary—check when booking.
They’re noted for compassionate end-of-life care and euthanasia support, feline medicine with cat-friendly handling, canine general practice and preventive care, nutritional and diet counselling (including special diets), help with minor eye (ophthalmology) issues, and emergency phone triage/urgent advice.
Yes—reviews and clinic information highlight feline medicine expertise and cat-friendly handling to help reduce stress for cats during visits.
Yes—street parking is typically available in Forest Hill near the clinic; be sure to check local signage. Reviewers also mention parking as easy and convenient.
Pet owners rate it 4.6/5 from 79 reviews, praising the caring, friendly team, clear communication, clean facilities and supportive follow-ups. Satisfaction highlights include Medical Expertise 93%, Service Attitude 89%, Convenience 100% and Cleanliness 100%, with mixed views on Pricing (57%) and strong Recommendability (87%).
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Last updated: 10 July 2026