99 reviews
35 whitehorse rd vic
#compassionateCare#thoroughExams#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being kind, compassionate and highly professional, with many noting clear explanations, reassuring advice and caring follow‑up calls. Several reported smooth same‑day or urgent appointments, quick and efficient visits, and gentle handling of anxious pets and cats. Many long‑term clients highlighted successful outcomes for surgeries and routine care, and the clinic’s clean, well‑organised environment with easy parking was also appreciated.
💬Common Feedback & Suggestions
While the overall tone is very positive, a minority of reviewers raised concerns. Some mentioned cool or rude front‑desk interactions and a perception of money‑focus, including hidden fees or issues linked to membership/overcharging. A few cited medical concerns such as a missed feline urinary blockage and frustration over repeat consults without improvement for an eye issue, and one reviewer objected to being added to a third‑party mailing list. These were exceptions, but suggest room to improve reception warmth, pricing transparency, and consistency in communication and diagnostics for complex cases.
🏥Clinic Specialties
- Preventive care and vaccinations
- Soft‑tissue surgery and post‑op care
- Emergency and same‑day appointments
- Ophthalmology (eye infections and ongoing eye issues)
- Compassionate end‑of‑life care and euthanasia
- Low‑stress handling for anxious pets and cats
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#efficientService#sameDayAppointments#handlesAnxiousPets#emergencyCare#transparentCosts#pricingConcerns#rudeReceptionist#longTermClients#cleanFacility#easyParking#thoroughExams
Overall Ratings
🐾Tips for Pet Owners
- If your pet needs to be seen urgently, call ahead—reviewers frequently reported being squeezed in the same day, even close to closing time.
- Ask for an itemised estimate before treatment and discuss options; many owners found costs clearly explained, which helped avoid surprises.
- Let staff know if your pet is anxious and bring favourite treats—reviews note gentle, efficient handling of nervous dogs and cats.
- Plan a little extra time to park and settle in; the clinic has a spacious waiting area and parking is typically easy.
- For complex or persistent issues (e.g., eyes or urinary problems), request clear follow‑up plans and ask about timely referral if progress is limited.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜13:00 | |||||||
| 08:30〜17:00 | |||||||
| 08:30〜18:00 | |||||||
| 15:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Balwyn Veterinary Surgery is at 185 Whitehorse Rd, Deepdene VIC 3103 in Melbourne. As there isn’t a train, metro or light‑rail station within walking distance, it’s easiest to drive or check Google Maps for the nearest bus route. Street parking is usually available on Whitehorse Road and nearby streets—be sure to check local signage.
They’re open Monday 8:30am–5:00pm; Tuesday 8:30am–1:00pm and 3:00pm–6:00pm; Wednesday 8:30am–5:00pm; Thursday–Friday 8:30am–6:00pm; Saturday 8:30am–1:00pm; closed Sunday. Hours may change on public holidays—call ahead to confirm.
You can contact Balwyn Veterinary Surgery on (03) 9817 4561. For general information, visit http://www.myvet.net.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb.
Call to book an appointment; for urgent cases, call ahead as reviewers often reported same‑day slots being arranged (subject to availability). You can also visit their website for clinic information and updates.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so prices vary by clinic—call for a current consultation quote. For any procedure, ask for an itemised written estimate so you understand the expected costs. If after‑hours care is available, fees are typically higher. Pet insurance and third‑party payment options may help with budgeting; check your policy and ask the clinic what they can support.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—policies vary by clinic, so call ahead to confirm what’s accepted here.
They accommodate urgent and same‑day cases during opening hours; for after‑hours or emergencies, call ahead to confirm availability and advice. Note that after‑hours fees are typically higher across Australia.
Yes—street parking is typically available near the clinic on Whitehorse Road and surrounding streets; check local signs and allow a little extra time at busier periods.
Services highlighted by reviewers include preventive care and vaccinations, soft‑tissue surgery with post‑op care, help with urgent/same‑day needs, ophthalmology for eye issues, compassionate end‑of‑life care, and low‑stress handling for anxious pets and cats.
Pet owners rate the clinic 4.6/5 (147 reviews), praising kind, professional vets and nurses, clear explanations, caring follow‑up calls, gentle handling of anxious pets and cats, efficient visits with same‑day help, and a clean, well‑organised environment with easy parking. Some mentioned cool or rude front‑desk interactions, perceived money‑focus or hidden fees, and a few clinical concerns, suggesting room to improve reception warmth, pricing transparency and consistency for complex cases.
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Other veterinary clinics near Deepdene
99 reviews
35 whitehorse rd deepdene vic 3103
#thoroughExams#compassionateCare#clearCommunication+13
Source: Google Maps
Last updated: 10 July 2026