Frankston Heights Veterinary Clinic
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, empathetic team across vets, nurses and reception, noting gentle handling and a calm, low‑stress approach for anxious pets. Vets were described as thorough and knowledgeable, taking time to explain findings, present options without pressure or upselling, and provide clear aftercare and follow‑up. Many highlighted swift access to appointments (often same day, even on weekends), transparent cost discussions, and outcomes ranging from smooth desexing and dental work to life‑saving surgery.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A few owners felt consult fees were on the higher side or pricier than some nearby clinics, and one reviewer reported poor results and cost concerns over a long course of treatment. There were occasional notes about delays or missed update calls during day stays, and one person had difficulty viewing a vet profile on the website. Overall, issues were rare and typically outweighed by strong communication and care.
🏥Clinic Specialties
- Fear-free and low-stress handling
- Soft-tissue surgery and desexing
- Abdominal exploratory surgery and obstruction removal
- Dentistry and dental procedures
- Dermatology and ear disease management
- Small mammal (rabbits and guinea pigs) care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Use the online booking system and call early for urgent needs; same-day slots are often available, including on weekends.
- If your pet is anxious, ask for low-stress options such as treats, lick mats, Adaptil aids or even an outdoor exam.
- Request an upfront estimate and discuss cost-saving options like scripts for external medication where appropriate.
- If your pet is in for a procedure or day stay, confirm the expected update time and follow up if you haven’t heard by then.
- If you prefer continuity, request your chosen vet when booking.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Frankston Heights Veterinary Clinic is at 231 Frankston–Flinders Rd, Frankston South VIC 3199. There isn’t a train or light-rail station within easy walking distance, so driving is usually best. Street parking is typically available nearby—check local signage. If you’re using public transport, check Google Maps for the nearest bus route.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–4:00 pm, and closed on Sundays.
Call (03) 5971 4888. You can also visit https://frankstonvet.com.au/ for more information and online booking.
You can book online via https://frankstonvet.com.au/ or call the clinic to schedule. Same-day slots are often available, including on weekends, and you can request your preferred vet when booking.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and by case, so the best way to confirm the current consultation fee is to call the clinic for a quote. For any procedure, ask for an itemised written estimate. If you have pet insurance, check your cover; some clinics support gap claims (e.g. GapOnly) or offer payment plans like VetPay or Afterpay—ask what this clinic can accommodate.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and may take cash; some also support pet-insurance gap claims or payment plans. Bring a card and call ahead to confirm what this clinic accepts.
The clinic focuses on fear-free and low-stress handling; soft-tissue surgery and desexing; abdominal exploratory surgery and obstruction removal; dentistry and dental procedures; dermatology and ear disease management; and care for small mammals such as rabbits and guinea pigs.
The clinic lists opening hours Monday to Saturday and does not advertise an after-hours emergency service. For urgent cases outside these hours, search for a 24/7 emergency vet in Melbourne or call the clinic during opening times for advice.
Yes—rabbits and guinea pigs are specifically mentioned in the clinic’s small mammal care. Let reception know your pet’s species when booking.
Pet owners rate the clinic 4.8 out of 5.0 from 606 reviews, praising the caring, gentle team and clear communication. Satisfaction scores highlight medical expertise (96%), service attitude (98%), convenience (90%), pricing (86%), cleanliness (100%) and recommendability (98%), with many noting same-day appointments, transparent costs and successful surgeries.
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