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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise a kind, compassionate team and skilled vets who explain options clearly, answer questions and provide thoughtful follow‑up. Many mention excellent outcomes from complex surgeries and urgent cases, as well as gentle, low‑stress handling of nervous or reactive pets. Reviewers also highlight being fit in at short notice, respectful end‑of‑life care, and a clean, well‑run clinic.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns noted. A small number of reviewers reported disappointing customer service or conflict resolution, including feeling laughed at or spoken to defensively. One reviewer described a misdiagnosis with costly consequences, and another felt frustrated about being charged a consult for a repeat medication request. Pricing is otherwise often described as reasonable, and there were no recurring complaints about wait times or cleanliness.
🏥Clinic Specialties
- Soft tissue and tumour surgery
- Emergency and urgent care
- End-of-life and euthanasia support
- Low-stress handling for anxious or reactive pets
- Puppy school and early-life care
- Chronic disease management for seniors (cancer, diabetes, arthritis)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, let the team know—they take extra time and use low‑stress handling.
- Call ahead for urgent issues; multiple reviewers were fit in at short notice or seen promptly in emergencies.
- Discuss consult fees and costs up front, especially for repeat medications, to avoid surprises.
- For difficult times, ask the vets to walk you through the euthanasia process—they provide compassionate, respectful support.
- Saturday appointments are available based on reviews; book early to secure a time.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Patterson River Veterinary Centre is at 15 McLeod Rd, Carrum VIC 3197. As there isn’t a train or light-rail station within easy walking distance, driving is usually simplest. Street parking is typically available nearby—please check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–12:00 pm; closed Sunday. Hours may differ on public holidays—call ahead to confirm.
Call (03) 9772 0777. You can also visit their website for more information: http://www.pattersonriverveterinarycentre.com/
Book by calling the clinic, and you can check their website for the latest appointment information and updates.
Consultation fees vary between clinics in Australia, are not government‑regulated, and Medicare does not cover pets. For the current consult fee at this clinic, please call to get a quote, and if tests or a procedure are likely, ask for an itemised written estimate. If you need after‑hours or emergency care, be aware fees are typically higher. If you have pet insurance, check your cover; some clinics can process gap claims (e.g. GapOnly) or offer payment‑plan options such as VetPay or Afterpay—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
They can see urgent and emergency cases during opening hours; for after‑hours assistance, call ahead to confirm their current arrangements and advice.
Yes—street parking is typically available near the clinic on McLeod Rd and surrounding streets; remember to check local signage and allow a little extra time at busy periods.
Services highlighted by pet owners include soft tissue and tumour surgery, emergency and urgent care, compassionate end‑of‑life and euthanasia support, low‑stress handling for anxious or reactive pets, puppy school and early‑life care, and chronic disease management for seniors (such as cancer, diabetes and arthritis).
Pet owners rate the clinic 4.8/5 (238 reviews) and praise a kind, compassionate team, skilled vets with clear explanations, gentle handling of nervous pets, thoughtful follow‑up, and a clean, well‑run clinic. Most reviewers were happy with pricing and convenience; a small number mentioned concerns about customer service, a misdiagnosis, or fees for repeat medication consults.
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