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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ knowledge and thorough, compassionate care, especially for senior pets and complex cases. Many highlighted clear communication, gentle handling of nervous animals, strong results with dentistry and surgery, and prompt help in urgent situations including after‑hours advice. Value for money came up often, with comments about fair, reasonable pricing and advice that avoids unnecessary procedures. Long‑term clients say they wouldn’t go anywhere else and some travel from other suburbs to see the team.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, but a few raised concerns. Some mentioned occasional waits or being bypassed at reception, and there were isolated administrative mix‑ups (such as confusion over a euthanasia booking or reminders sent after a pet had passed). A small number of reviewers felt compassion or communication could have been better around end‑of‑life decisions, and one cited a strict product refund policy. These reports were rare compared with the volume of praise.
🏥Clinic Specialties
- Dentistry and dental extractions
- Senior pet and chronic disease management
- Orthopaedic knee surgery (TTA) and lameness
- Emergency triage and after-hours advice
- Greyhound care and end-of-life support
- Exotic and small mammal care (rabbits and rats)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If your case is urgent, call ahead—they often squeeze in emergencies and may offer after‑hours phone guidance.
- For nervous pets, ask about a happy visit or gentle handling; the team is patient with anxious animals.
- Discuss treatment options and costs up front—reviewers found pricing reasonable and the advice not pushy.
- Bring prior records for dental work or senior/complex conditions; the vets are thorough and experienced in these areas.
- The clinic can get busy, so arrive a little early to allow for reception queues and potential waits.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜14:00 | |||||||
| 08:00〜18:00 | |||||||
| 10:00〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ivanhoe East Veterinary Hospital is at 257 Lower Heidelberg Rd, Ivanhoe East VIC 3079. As there isn’t a train or light-rail station within easy walking distance, driving is usually the easiest option; street parking is available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions from your stop.
They’re open Monday to Friday 8:00 am–6:00 pm, Saturday 8:00 am–2:00 pm, and Sunday 10:00 am–1:00 pm.
You can call (03) 9497 3003 or visit https://www.ivanhoeeastvet.com.au/ for information and updates.
Call the clinic to book an appointment, and you can also visit their website to enquire or get more information. If your pet’s issue is urgent, call ahead—they often squeeze in emergencies when they can.
Consultation fees vary by clinic and are not government-regulated in Australia, and Medicare doesn’t cover pets. Please call the clinic for their current consultation fee and ask for an itemised written estimate for any procedures. If you need care after hours, be aware that fees are typically higher. Consider pet insurance, and ask about general options like gap claims or payment plans if you’re comparing clinics.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans, but availability varies—call ahead to confirm what this clinic accepts.
They provide emergency triage during opening hours and may offer after-hours phone guidance—call first to discuss your pet’s condition. For life‑threatening emergencies outside hours, go to the nearest 24/7 emergency vet.
Yes—street parking is typically available on Lower Heidelberg Rd and nearby streets; check local signage for time limits.
Their noted areas include dentistry and extractions, senior pet and chronic disease management, orthopaedic knee surgery (TTA) and lameness workups, emergency triage and after‑hours advice, greyhound care and end‑of‑life support, and exotic/small mammal care (rabbits and rats).
They’re highly rated at 4.8/5.0 from 186 reviews, with praise for knowledgeable vets, compassionate, thorough care (especially for seniors and complex cases), clear communication, gentle handling of nervous pets, strong results in dentistry and surgery, prompt help in urgent situations, and fair, reasonable pricing. A few reviews mention occasional waits, rare admin mix‑ups, and isolated concerns around end‑of‑life communication, but overall recommendability is very high.
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