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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, empathy and clear communication, noting vets who take time to explain options without rushing or upselling. Many mention excellent outcomes and capable care, from smooth surgeries to saving a dog after tick paralysis, as well as gentle handling during vaccines and routine visits. Reviewers also appreciated being squeezed in at short notice, help during emergencies and fair, often reasonable pricing.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A few minor issues were noted: one pet was misdiagnosed initially but this was addressed appropriately, one reviewer felt medication for a fish should have been provided, and another found ongoing prescription meds expensive. One comment mentioned the clinic looks a bit old with a gravel/unsealed car park, and routine bookings are usually available within a few days rather than immediately.
🏥Clinic Specialties
- Vaccinations and preventative care
- End-of-life and euthanasia support
- Tick paralysis treatment and critical care
- General soft-tissue surgery
- Emergency and urgent appointments
- Puppy school and behaviour support
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead—reviewers report being seen on short notice and getting on-call help in emergencies.
- Bring a list of questions; vets here take the time to explain options and won’t rush you out.
- Keep your contact details up to date to receive vaccination and health reminders.
- Ask for an estimate—many owners found pricing reasonable, sometimes less than quoted, and discounts/vouchers were mentioned by one reviewer.
- If facing end-of-life decisions, let the team know early; they provide compassionate quality-of-life assessments and supportive care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Mid-City Car Park
456mWharf Car Park
694mWharf Car Park
694mRiverside Car Park
761mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Valley Veterinary Surgery - Mackay is at 36 Brisbane Street, Mackay QLD 4740 in Mackay. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually easiest. Reviewers mention an on-site gravel car park, and public parking is nearby at Mid-City Car Park (about a 6-minute walk) and Wharf Car Park (about a 9-minute walk). If you’re using buses, check Google Maps for the best route and connections.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–12:00 pm; Sunday closed.
You can contact the clinic on (07) 4951 3799. Address: 36 Brisbane Street, Mackay QLD 4740. Website: https://www.valleyvet.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
You can book by calling the clinic or by visiting their website to request an appointment. For urgent concerns, call ahead—reviewers report being seen on short notice.
Consultation fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets. For an accurate, current quote, please call the clinic and ask for an itemised written estimate for any recommended procedures. If you require emergency care after hours (at this clinic or a referral hospital), fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options or gap claims—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts.
They provide emergency and urgent appointments, and reviewers mention receiving help in emergencies and being squeezed in at short notice. If you have an urgent concern, call ahead; for issues outside opening hours, call to check availability or seek the nearest 24/7 emergency hospital.
Services include vaccinations and preventative care, tick paralysis treatment and critical care, general soft‑tissue surgery, emergency/urgent appointments, end‑of‑life and euthanasia support, and puppy school and behaviour support.
Yes—there’s an on‑site gravel car park reported by reviewers, plus nearby public parking at Mid‑City Car Park (about a 6‑minute walk) and Wharf Car Park (about a 9‑minute walk).
Pet owners rate it 4.7/5.0 (139 reviews), praising the team’s kindness, empathy and clear communication, with many noting excellent outcomes (including tick paralysis treatment), gentle handling, reasonable pricing and short‑notice help. Minor feedback mentions one initial misdiagnosis that was addressed, a request for fish medication not met, some prescription costs, an older‑looking clinic with a gravel car park, and routine bookings usually available within a few days.
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