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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team who clearly love animals and make visits low‑stress, even for anxious pets. Vets were often described as knowledgeable, thorough and good communicators, with clear explanations and next‑day follow‑ups or check‑ins. Many noted how quickly they could get appointments and how well staff listened to concerns. The clinic is also described as clean and well organised.
💬Common Feedback & Suggestions
Reviews are largely positive, but a minority raised concerns about costs, with some feeling pricing or product recommendations were high or unnecessary, and one noting costly pet food. A few flagged communication gaps, including delayed updates or difficulty getting a call back, and one report of reception not prioritising an injured dog. There are isolated but serious complaints about misdiagnosis or concerns being dismissed, and one instance of being asked to pay before euthanasia, which felt lacking in compassion. Several comments suggest reading the VIP plan’s terms carefully due to cancellation conditions.
🏥Clinic Specialties
- Preventive care and vaccinations
- In‑house diagnostics (blood and urine testing)
- Senior pet care and ongoing management
- Referral coordination for surgery
- Compassionate end‑of‑life support
- Greyhound‑savvy care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and options up front; reviewers say staff are happy to explain costs and alternatives.
- If considering the VIP plan, read the contract carefully, especially cancellation terms, to avoid unexpected charges.
- Call early and explain symptoms clearly for urgent issues—many reviewers were fitted in quickly or referred the same day.
- Expect a follow‑up text or call after visits; keep your contact details current so the team can check in.
- If you have birds or chickens, confirm beforehand that appropriate expertise is available or request a referral.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VetLove Goonellabah is at 37 Holland Street, Goonellabah NSW 2480, in the Lismore area. There’s no train, metro or light-rail station within easy walking distance, so driving is usually best or check Google Maps for the nearest bus route. Street parking is typically available near the clinic; please check local parking signs.
Please call ahead to confirm current opening hours, as they may vary. You can also check the clinic’s website for updates before you travel.
You can contact VetLove Goonellabah on (02) 6625 1311. For general info, visit https://vetlove.com.au/location/vetlove-goonellabah/.
To book an appointment, call the clinic or use the contact options on their website. For urgent concerns, call ahead and explain symptoms so the team can advise and try to fit you in promptly.
Veterinary fees in Australia aren’t government‑regulated and consultation costs vary by clinic and case, and Medicare doesn’t cover pets. For a current quote, please call the clinic, and ask for an itemised written estimate for any procedures, tests or medications. If you require after‑hours care, be aware fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options; ask what’s available at the time of booking.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay). Some also support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
After‑hours and emergency arrangements aren’t listed for this clinic, so please call ahead to confirm availability and advice. For urgent issues, phone before arriving; reviewers noted many pets were fitted in quickly or referred the same day when needed.
VetLove Goonellabah offers preventive care and vaccinations, in‑house blood and urine testing, senior pet care and ongoing management, coordination of referrals for surgery, compassionate end‑of‑life support, and greyhound‑savvy care. If you have birds or chickens, confirm expertise is available beforehand or request a referral.
Street parking is typically available near the clinic on Holland Street and surrounding streets—please check signage. No nearby paid car park was identified, so allow a few extra minutes to find a spot.
Pet owners rate VetLove Goonellabah 4.6 out of 5 from 149 reviews. People praise the friendly, caring team, knowledgeable vets, clear communication with follow‑ups, quick appointments and a clean, well‑organised clinic. Some feedback mentions pricing concerns, occasional communication delays, isolated reports of misdiagnosis or concerns being dismissed, and reminders to read VIP plan cancellation terms carefully.
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