561 reviews
Shop 20-21, 21 Hansford Rd, Coombabah QLD 4216
#compassionateCare#clearCommunication#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being compassionate, thorough and genuinely caring, especially during emergencies and end‑of‑life care. Many reported successful surgeries and treatments, clear explanations, and thoughtful daily updates while pets were hospitalised. Several noted fair or lower‑than‑expected costs compared with other clinics, and appreciated staff who fit them in when urgent. The calm, non‑clinical room used for euthanasia and follow‑up sympathy gestures were highlighted as especially considerate.
💬Common Feedback & Suggestions
Common concerns centred on access and organisation: phone lines are often impossible to get through on, the waiting room can be overcrowded, and waits can be long, with one person turned away for arriving late. A number of reviewers reported brusque or rude reception experiences and occasional administrative issues (insurance paperwork, check‑in errors). Pricing drew mixed feedback, with some citing unexpected increases, upselling and estimate discrepancies, while others found fees fair. A few reviews mentioned cleanliness issues, equipment availability (e.g., X‑ray), and isolated reports of rough handling or misdiagnosis; however, most feedback was positive overall.
🏥Clinic Specialties
- Compassionate euthanasia and end‑of‑life care
- Emergency and critical care
- Soft‑tissue surgery and desexing
- Orthopaedic surgery via visiting specialists
- Inpatient hospital care with daily updates
- Vaccinations and microchipping
🏷️Keywords
#compassionateCare#skilledVets#clearExplanations#dailyUpdates#emergencyHelp#friendlyStaff#rudeReception#longWaits#hardToReachByPhone#overcrowdedWaitingRoom#priceSurprises#fairPricing#endOfLifeSupport#cleanlinessConcerns#weekendService#followUpCare
Overall Ratings
🐾Tips for Pet Owners
- Allow extra time for your visit and try to arrive early—reviews mention long waits and a busy waiting room.
- If cost is a concern, request a written estimate and ask to be notified of any changes before procedures or medications are added.
- If you need a specific service (e.g., X‑rays), call ahead to confirm the equipment is available that day.
- Let reception know if your pet is anxious or reactive—reviewers said staff can arrange a separate room when needed.
- For end‑of‑life appointments, ask about the calm, non‑clinical room and any follow‑up support they provide.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The clinic is on Shelter Road, Coombabah QLD 4216 on the Gold Coast. There isn’t a train, metro or light-rail station within easy walking distance, so driving is usually best; street parking is typically available nearby on Shelter Road, but check local signage. If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They’re open Monday to Friday 8:00 am–6:00 pm, and Saturday & Sunday 8:00 am–1:00 pm. Hours can change on public holidays, so check the website or call ahead to confirm before you visit.
You can call the clinic on (07) 5594 0111 or visit their website at https://www.awlqld.com.au/ for more information.
To book, please call the clinic during opening hours; you can also check their website for any current booking options. For urgent cases, call ahead so the team can prepare.
Veterinary fees in Australia aren’t government regulated and can vary by clinic and the care your pet needs, and Medicare doesn’t cover pets. For an accurate, up-to-date consultation price at this clinic, call to request a current quote, and ask for an itemised written estimate for any procedures or surgery. If you require care after hours at any clinic, fees are typically higher. If you have pet insurance, ask about how claims are handled, and note that some clinics offer payment-plan or gap-claim options; availability varies, so confirm with the clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay). Some also support pet-insurance gap claims or payment plans (e.g. VetPay, Afterpay, GapOnly). As options vary by clinic and day, call ahead to confirm what this clinic accepts when you visit.
The clinic provides emergency and critical care and is open seven days, with weekend hours in the morning. No dedicated after-hours service is listed; for emergencies outside opening hours, use a 24/7 emergency hospital in the Gold Coast area and call ahead. During opening hours, call first for urgent cases so the team can be ready.
Yes—street parking is typically available around Shelter Road in Coombabah. Please check local signage and allow a little extra time at busy periods.
Services noted include compassionate euthanasia and end-of-life care, emergency and critical care, soft‑tissue surgery and desexing, orthopaedic surgery via visiting specialists, inpatient hospital care with daily updates, and routine care such as vaccinations and microchipping.
The clinic is rated 3.5 out of 5 from 132 reviews, with many owners praising compassionate, thorough vets and nurses, successful surgeries and treatments, clear explanations, and thoughtful daily updates during hospital stays; end-of-life care and a calm euthanasia room were highlighted, and several felt costs were fair or lower than expected. Common concerns included difficulty getting through on the phone, a crowded waiting room with long waits, brusque reception experiences, occasional admin issues (e.g. insurance paperwork), mixed pricing with some estimate surprises, cleanliness or equipment availability concerns (e.g. X‑ray), and a few isolated reports of rough handling or misdiagnosis.
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Last updated: 30 June 2026