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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being exceptionally caring, compassionate and professional, often going above and beyond during emergencies, surgeries and end-of-life care. Many noted clear communication, regular updates and thoughtful handling of anxious or reactive pets, including options like back-door entry, doing injections in the consult room and even home nail trims. Reviewers also mentioned being fit in quickly for urgent issues, strong treatment outcomes (from tick paralysis recovery to cancer surgery), and reasonable pricing compared with other clinics. Long-term clients repeatedly said they wouldn’t go anywhere else and highly recommended the team.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few recurring concerns. A handful of owners reported administrative or communication issues such as difficulty getting through on the phone, an appointment booking mix-up, and upsetting interactions with a practice manager around medication refills. One reviewer felt their anxious dog wasn’t handled as requested, and a couple of others raised pricing complaints (e.g., high markup on over-the-counter drops or feeling pushed into repeat visits). Another comment noted being turned away near closing time despite a stressful situation.
🏥Clinic Specialties
- Cancer surgery and vitamin C infusions
- Reptile and exotic pet care (bearded dragons)
- Fear-sensitive handling for anxious or reactive dogs
- Emergency fit-ins and tick paralysis care
- In-house diagnostics and titre testing
- Soft-tissue and knee surgery, desexing
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, ask for options like back-door entry or having injections done in the consult room while you stay to comfort them.
- Book ahead for routine visits, but call if you have an urgent issue as they often fit emergencies in the same day.
- If you’re close to closing time, phone first to confirm they can see you; otherwise they may direct you to an emergency hospital.
- Discuss medication and product options up front (including chemist alternatives) to avoid cost surprises.
- For highly stressed pets, enquire about home visits for simple procedures like nail trims.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Bielby Street Carpark
147mO'Connor Street Carpark
301mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Tugun Veterinary Surgery is at 482 Golden Four Drive, Tugun QLD 4224. As there’s no train, metro or light-rail station within easy walking distance, most pet owners drive. Nearby parking includes Bielby Street Carpark (about a 2‑minute walk) and O’Connor Street Carpark (about a 4‑minute walk). If you’re using public transport, check Google Maps for the nearest bus route to Golden Four Drive.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed Sunday. Hours may differ on public holidays, so call ahead to confirm.
You can contact Tugun Veterinary Surgery on (07) 5534 1928. For more information, visit http://tugunvets.com.au/.
To book an appointment, call the clinic during opening hours. For urgent problems, call first as they often fit emergencies in the same day, and if you’re close to closing time they may direct you to an emergency hospital. You can also check their website for general information.
Consultation fees vary because veterinary pricing in Australia isn’t government‑regulated and Medicare doesn’t cover pets. Call the clinic for a current quote, and ask for an itemised written estimate for any procedure or surgery. It’s also worth considering pet insurance; many clinics can support insurance gap claims or payment‑plan options (e.g., GapOnly, Afterpay, VetPay), so ask what’s available when you enquire.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); call ahead to confirm what this clinic accepts. Some clinics also offer pet‑insurance gap claims or payment plans—ask about options when booking.
Services highlighted by pet owners include cancer surgery (with vitamin C infusions), reptile and exotic pet care (e.g., bearded dragons), fear‑sensitive handling for anxious or reactive dogs, emergency fit‑ins and tick paralysis care, in‑house diagnostics and titre testing, plus soft‑tissue and knee surgery and routine desexing.
Tugun Veterinary Surgery is highly rated at 4.8/5.0 from 245 reviews. Owners praise the caring, compassionate team, clear communication, fitting in urgent cases, thoughtful handling of anxious pets (e.g., back‑door entry or injections in the consult room), strong outcomes from emergencies and surgeries, and reasonable pricing. A few noted occasional admin or phone issues, a booking mix‑up, concerns about some product pricing, and being turned away near closing time.
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