138 reviews
121 west fyans st vic
#compassionateCare#friendlyStaff#knowledgeableVets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team's compassion and clear communication, with frequent phone updates, written discharge notes and time taken to explain diagnoses and treatment options. Many recount excellent outcomes from complex surgeries and emergencies, including spinal and orthopaedic procedures, cancer care and life‑saving critical care, often noting round‑the‑clock support and the ability to visit their pets. Several also highlighted transparent estimates, quotes being honoured, and efficient insurance handling.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns raised. A handful of owners felt pricing was high or experienced confusion around follow‑up plans, with one owner feeling blamed for missed post‑op imaging and another reporting mixed messages from different vets. One emergency visitor reported being turned away during a busy period, and another found repeated euthanasia discussions distressing. Aside from these isolated issues, sentiment was strongly favourable.
🏥Clinic Specialties
- Spinal and neurosurgery (IVDD, spinal fusion)
- Orthopaedic surgery (TPLO, hip and elbow replacements)
- 24/7 emergency and critical care
- Oncology and chemotherapy
- BOAS and airway surgery
- Complex soft‑tissue and foreign body surgery
🏷️Keywords
#compassionateCare#clearCommunication#frequentUpdates#skilledSurgeons#surgicalExpertise#successfulOutcomes#afterHoursEmergency#thoroughExplanations#endOfLifeCompassion#allowsVisits#transparentPricing#honoursQuotes#cleanFacilities#expensiveFees#mixedMessages
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for emergencies; they offer 24/7 care but can be very busy, so phoning first can help with triage and timing.
- Ask for written discharge instructions and clarify the full follow‑up schedule (e.g., any imaging timelines) before you leave.
- Request an itemised estimate and what it covers; reviewers noted quotes were honoured and options can be tailored to budget.
- Confirm how you’d like updates (calls, texts, photos) and ask about visiting times while your pet is hospitalised.
- Bring your pet’s insurance details and prior records; several owners reported smooth claim processing when paperwork was on hand.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Geelong Animal Referral Services is at 7 21 Newcastle St, Newtown VIC 3220, in Geelong. There isn’t a train/metro/light-rail station within walking distance, so driving is usually easiest. Street parking is typically available nearby—check local signage for time limits. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
They are open 24/7 for emergency and critical care. For specialist consultations and procedures, check the website or call ahead to confirm current scheduling and availability.
Call (03) 4219 2169. You can also visit https://www.garsvets.com.au/ for information and updates.
Book by calling the clinic or reaching out via their website. For emergencies, call ahead if you can so the team can triage and advise on timing; if your pet is in immediate danger, head straight to the clinic. Bringing your pet’s prior records and insurance details can help streamline admission.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and case, and Medicare doesn’t cover pets. For a current quote, call the clinic and ask for an itemised written estimate for any procedures or hospitalisation. Because they provide 24/7 emergency care, after-hours fees are typically higher. If you have pet insurance, check your policy; some clinics offer gap claims or payment-plan options, so ask what’s available when you book.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also support pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic currently accepts and when payment is due.
Yes—Geelong Animal Referral Services provides 24/7 emergency and critical care. If possible, call ahead so the team can triage and advise on wait times and arrival; during busy periods, delays can occur.
Yes—street parking is typically available near the clinic, but be sure to check local signage for any restrictions. No nearby paid car park was identified.
They provide advanced referral care including: spinal and neurosurgery (e.g., IVDD, spinal fusion); orthopaedic surgery (e.g., TPLO, hip and elbow replacements); 24/7 emergency and critical care; oncology and chemotherapy; BOAS and airway surgery; and complex soft‑tissue and foreign body surgery.
Pet owners rate the clinic highly, averaging 4.8/5.0 from 116 reviews. Feedback praises compassionate care, clear explanations, frequent phone updates, written discharge notes, and strong outcomes from complex surgeries and emergencies; many also mention transparent estimates, quotes being honoured, and smooth insurance handling. A small number of reviewers noted high pricing, occasional confusion with follow‑up plans or mixed messages, and isolated instances of being turned away during very busy times or distressing euthanasia discussions.
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Last updated: 10 July 2026