72 reviews
7/5 Minorca Place, Toormina NSW 2452
#compassionateCare#friendlyStaff#gentleHandling+15
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who explain things clearly and take a genuine interest in each pet. Many highlighted strong clinical outcomes and knowledge, including life‑saving tick paralysis care, successful cruciate surgery, and standout avian expertise for birds and small exotics. Reviewers also noted fair pricing, helpful phone advice, and a clean, modern, spacious facility with easy parking.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few concerns were raised. One owner reported a poor reaction to medication and felt their concerns were met with indifference, and a couple of comments mentioned pressure or money focus. There were occasional admin issues such as a booking/patient‑info mix‑up and online opening hours being inaccurate, plus an isolated complaint about being bumped in the queue and an old report of dirty facilities and a rude interaction. Overall sentiment remains highly favourable with these issues appearing infrequent.
🏥Clinic Specialties
- Avian and exotic medicine
- Ferret and rabbit dentistry and procedures
- Cruciate ligament and orthopaedic surgery
- Tick paralysis treatment and critical care
- Dermatology and skin condition management
- Compassionate euthanasia and end-of-life care
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#avianSpecialist#exoticPets#clearCommunication#fairPricing#cleanModernClinic#easyParking#shortWaitTimes#appointmentFlexibility#bookingMixups#inaccurateHours#occasionalDelays#wildlifeCare#successfulSurgeries
Overall Ratings
🐾Tips for Pet Owners
- If you have birds or other exotics, request the avian vet when booking as his expertise is frequently praised.
- Confirm your appointment details and opening hours at the time of booking to avoid admin mix-ups or outdated online hours.
- Discuss costs and potential medication side effects upfront, especially for elderly or small pets.
- Parking is easy and waits are often short, but arriving a little early can help during busy times.
- For minor concerns, call first—staff are reported to be helpful over the phone.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜11:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pacific Vetcare Sawtell is at 152 Sawtell Road, Toormina NSW 2452. There isn’t a train or metro station within an easy walk, so driving is usually best; street parking is typically available nearby (check local signage). If you’re using public transport, check Google Maps for the nearest bus route and stop to suit your trip.
Please call ahead to confirm current opening hours, as times can change and some online listings may be out of date.
You can reach the clinic on (02) 6653 1555. For more information, visit http://www.pacificvetcare.com.au/contact-us/.
To book, call the clinic or enquire via their contact page at http://www.pacificvetcare.com.au/contact-us/. If you have birds or other exotics, ask to book with their avian vet, and confirm your appointment details when scheduling to avoid any admin mix‑ups.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary by clinic and by your pet’s needs. Call the clinic for a current quote, and if a procedure is recommended, ask for an itemised written estimate. If you have pet insurance, check your policy and ask about claiming; some clinics accept gap claims or payment plans, so it’s worth asking what options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
The clinic offers avian and exotic medicine; ferret and rabbit dentistry and procedures; cruciate ligament and orthopaedic surgery; tick paralysis treatment and critical care; dermatology and skin condition management; and compassionate euthanasia and end‑of‑life care.
Yes, reviews highlight strong avian expertise and care for small exotics, including dedicated ferret and rabbit dentistry and procedures. When booking for birds or exotics, request an appointment with their avian vet.
Yes, street parking is typically available around the clinic on Sawtell Road in Toormina; please check local signage and consider arriving a little early during busy times.
Pet owners rate the clinic 4.7/5 from 129 reviews, praising the friendly, compassionate team, clear explanations, strong clinical outcomes (including tick paralysis care and successful cruciate surgery), standout avian expertise, fair pricing, helpful phone advice, and a clean, modern, spacious facility with easy parking. A few reviews mention occasional admin mix‑ups, inaccurate online hours, isolated concerns about pressure or money focus, a poor reaction to medication with perceived indifference, and occasional delays, but overall sentiment is highly favourable.
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Last updated: 8 July 2026