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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ skill and outcomes, from life-saving emergencies to complex orthopaedic surgeries such as TPLOs, hip replacements and patella repairs. Many highlighted genuinely caring nurses and receptionists, clear explanations, and excellent communication with frequent calls or SMS updates and next-day check-ins. The clinic was also noted as cat-friendly with separate cat areas (including a heated room) and a calm approach to anxious pets, and several reviewers said they were fit in quickly for urgent appointments.
💬Common Feedback & Suggestions
A minority raised pricing concerns, describing fees as above average, unexpected invoice differences compared with quotes, or costly emergency consults. A few owners felt communication could be better during diagnostics, citing rushed assessments or repeated blood tests without clear explanations, and one reported a distressing euthanasia experience. There were also convenience niggles: the online booking tool pushing to phone bookings, a requested vet being swapped without notice, an early appointment starting late, and inconsistent acceptance of emergencies or new clients. Overall, reviews were strongly positive despite these issues.
🏥Clinic Specialties
- Orthopaedic surgery (TPLO, hip replacements, patella repairs)
- Emergency and critical care (including snakebite and after-hours cases)
- Cat-friendly facilities and feline medicine
- Exotic pet care (rabbits, rats, reptiles)
- Complex soft-tissue and life-saving surgeries
- Compassionate palliative and end-of-life care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For emergencies, call ahead to confirm they can see you and whether they’re accepting new clients at that time.
- Ask for a written, itemised estimate before treatment and confirm quotes against the invoice at checkout to avoid surprises.
- If you prefer a specific vet, request them when booking and reconfirm on arrival.
- Let staff know about anxiety or handling needs in advance; they have a separate cat area and can help keep nervous pets calm.
- For surgery or hospital stays, request regular text or phone updates—many reviewers received frequent and reassuring follow-ups.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜19:00 | |||||||
| 08:00〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
6 Shea St Parking
345mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Capital Veterinary Hospital is at Unit 8, 67 Townsend Street, Phillip ACT 2606. As there’s no train/metro/light-rail station within walking distance, driving is the simplest option; a convenient choice is 6 Shea St Parking, about a 4‑minute walk from the clinic. If you’re using public transport, check Google Maps for the nearest bus route and timings on the day.
They’re open Monday to Friday 7:00 am–7:00 pm and Saturday–Sunday 8:00 am–1:00 pm. Hours may change on public holidays—call ahead to confirm.
You can call (02) 6282 5522 or reach them via their website: http://www.capitalvet.com.au/.
You can book by phone or via the clinic’s website. For urgent or emergency cases, call ahead to confirm availability. If you prefer a specific vet, request them when booking and reconfirm on arrival; note some reviewers mentioned the online tool occasionally redirects to phone bookings.
Consultation fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so prices vary by clinic and the care your pet needs. Call the clinic for a current quote, and if a procedure is recommended, ask for a written, itemised estimate. Because they handle emergencies and after‑hours cases, be aware that after‑hours fees are typically higher. If you have pet insurance or are considering payment‑plan options, ask how claims or payments can be managed.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts on the day.
Yes—reviews and the clinic’s focus indicate they handle emergencies (including snakebite) and some after‑hours cases, but availability can vary, so call ahead to confirm before you come in. If it’s outside opening hours and they can’t see your pet, seek a 24/7 emergency vet in Canberra.
Yes—6 Shea St Parking is about a 4‑minute walk from the clinic. Use Google Maps for the best approach and to check live traffic and parking availability.
They provide advanced orthopaedic surgery (including TPLOs, hip replacements and patella repairs), emergency and critical care, complex soft‑tissue and life‑saving surgeries, cat‑friendly and feline medicine, exotic pet care (rabbits, rats, reptiles), and compassionate palliative/end‑of‑life care. Call to discuss your pet’s specific needs and referral requirements if any.
Yes—pet owners highlight separate cat areas (including a heated room) and a calm, low‑stress approach for anxious cats. Let the team know your cat’s handling needs when booking so they can prepare appropriately.
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