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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ calm, compassionate manner and clear communication, with options explained and quotes provided in many cases. Many noted excellent outcomes from emergencies and surgeries, gentle handling of anxious pets, and thoughtful end‑of‑life care. The cat‑friendly, low‑stress setup (including a separate cat entrance/room) and generally punctual, well‑run visits were repeatedly highlighted.
💬Common Feedback & Suggestions
While reviews are overwhelmingly positive, several owners raised concerns about costs: high prices, steep mark‑ups on medications, and add‑on fees not mentioned upfront. A few felt pushed toward expensive or unnecessary tests, or were required to see a vet instead of a nurse for routine injections. There were occasional admin and communication hiccups (a lost follow‑up booking, limited fee transparency, a lack of receipts) and a small number of negative interactions with nurses, plus one nail‑trim mishap. These issues were outnumbered by strong endorsements but are worth noting.
🏥Clinic Specialties
- Orthopaedic surgery and rehabilitation
- Emergency and critical care
- Cat‑friendly and low‑stress handling
- Palliative and end‑of‑life care (including home euthanasia)
- Dentistry and dental surgery
- Complex diagnostics and second opinions
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and medication pricing upfront to avoid surprises, and request updates if the plan changes.
- If cost is a concern, discuss nurse‑administered options for routine treatments and whether simpler steps can precede extensive tests.
- For anxious pets, request the cat‑only entrance/room or low‑stress handling; they’re used to examining pets in ways that reduce anxiety.
- Confirm your booking (especially follow‑ups) and bring any prior records to streamline care.
- If clinic‑dispensed medications seem costly, ask about generic alternatives or whether a written script is available.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Dickson District Playing Fields
484mDickson Cora Bike Rack
561mDickson Shopping Centre - Carpark
680mCanberra Technology Park Watson & Phillip Ave - Carpark
715mAntill St, Badham St & Dickson Coles - Underground Carpark
739mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Canberra Village Vet is at 1/2 Frencham Place, Downer ACT 2602. It’s easiest to drive; look for nearby street parking or use Dickson District Playing Fields car park (about a 6‑minute walk) or Dickson Shopping Centre – Carpark (about a 9‑minute walk). There isn’t a train, metro or light‑rail station within easy walking distance, so check Google Maps for the nearest bus route and timings.
They’re open Monday to Friday 8:00am–6:00pm and Saturday 9:00am–1:00pm; closed on Sunday. Hours may vary on public holidays, so check before you travel.
You can reach Canberra Village Vet on (02) 6113 9996 or via their website at https://thevillagevet.co/.
To book, call the clinic or visit https://thevillagevet.co/ to arrange an appointment. For urgent cases, please call ahead so the team can advise you on the best next steps.
Consult fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets, so call the clinic for a current quote. For any procedure or diagnostics, ask for an itemised written estimate. If you need help after hours, fees are typically higher. You can also check your pet‑insurance cover; some clinics offer gap claims or payment‑plan options, but availability varies—ask what’s possible.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what Canberra Village Vet accepts.
According to the clinic summary, services include orthopaedic surgery and rehabilitation, emergency and critical care, cat‑friendly low‑stress handling, palliative and end‑of‑life care (including home euthanasia), dentistry and dental surgery, and complex diagnostics and second opinions.
Yes—reviews highlight a cat‑friendly, low‑stress setup with a separate cat entrance/room and gentle handling. If your cat is anxious, mention this when booking so the team can prepare accordingly.
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