Southside Veterinary Surgery
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, empathy and clear communication, especially during emergencies and end‑of‑life care. Many report being squeezed in at short notice, receiving follow‑up calls, and seeing strong outcomes from surgery and treatments, with several long‑term clients saying they wouldn’t go anywhere else. Cat owners especially valued the feline‑friendly approach, including a separate cat consultation room that reduced stress.
💬Common Feedback & Suggestions
A minority of reviews flagged concerns about cost and perceived upselling, with some citing high quotes (notably for dental work) compared with other clinics. A few experienced booking difficulties or felt the clinic was very busy, and there were isolated comments about inconsistent treatment plans and communication lapses (for example, a dog being muzzled without prior discussion). One reviewer felt an at‑home euthanasia request was handled insensitively, and there is a single serious complaint about poor consultations. Overall sentiment is strongly positive, with these issues raised by a small number of reviewers.
🏥Clinic Specialties
- End-of-life and euthanasia support
- Feline-friendly consults and cat-only room
- Soft-tissue surgery and post-operative care
- Dental care and teeth cleaning
- Same-day urgent appointments and triage
- Arthritis and senior pet management
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead where you can, but if it’s urgent call first—reviewers were often fitted in on short notice.
- For cats, ask to use the dedicated cat-only consultation room to minimise stress.
- Request an itemised estimate and discuss alternatives, especially for dental procedures, as prices vary between clinics.
- If your dog is anxious, discuss handling preferences (e.g., presence for injections or use of a muzzle) with the team before the exam.
- Share a thorough history for seniors or rescues and ask about follow-up calls and aftercare to support recovery.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜18:00 | |||||||
| 08:00〜13:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Southside Veterinary Surgery is at 1 Charlotte Close, Woree QLD 4868 in the Cairns suburb of Woree. As there’s no train/metro/light-rail station within walking distance, driving is usually easiest. Street parking is typically available nearby—check local signage. If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They’re open Monday to Friday 7:30 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed Sunday. Hours may vary on public holidays, so call ahead to confirm.
Call (07) 4033 2900 or visit their website: http://www.southsidevetsurgery.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb
Call the clinic to book an appointment. If it’s urgent, call first—reviewers report pets are often fitted in at short notice. You can also visit their website for clinic information.
Veterinary fees in Australia aren’t government‑regulated and there’s no Medicare for pets, so consultation prices vary by clinic and case. Call the clinic for a current consultation quote, and ask for an itemised written estimate for any procedures. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options—ask your insurer and the clinic what’s available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts on the day.
They provide same‑day urgent appointments and triage during opening hours. After‑hours availability isn’t listed, so call to enquire; if the clinic is closed and it’s a life‑threatening emergency, search for a 24/7 emergency vet in Cairns.
Yes—street parking is generally available near the clinic in Woree; remember to check local signage. No dedicated paid car park is listed nearby.
Based on reviews and clinic highlights, services include end‑of‑life and euthanasia support, feline‑friendly consults with a dedicated cat‑only room, soft‑tissue surgery with post‑operative care, dental care and teeth cleaning, same‑day urgent appointments and triage, and arthritis/senior pet management.
The clinic is highly rated at 4.7/5.0 from 244 reviews, with praise for kindness, empathy, clear communication, follow‑up calls and strong surgical outcomes; many long‑term clients say they wouldn’t go elsewhere. Some reviewers raised concerns about pricing (especially dental quotes), occasional booking difficulties, and a few instances of inconsistent plans or handling, but overall sentiment is strongly positive.
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