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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, friendly manner and clear communication, with frequent updates and follow‑up calls. Many cited excellent medical outcomes in complex cases, prompt emergency and after‑hours care, and the vets’ thorough, knowledgeable approach. They were often able to fit pets in at short notice or the same day, including travellers and holiday‑makers. Gentle end‑of‑life support was also highlighted as exceptionally caring.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A few owners felt prices were high, while others specifically noted fair or excellent fees; one reviewer reported rude communication and another said they wouldn’t return, without details. There were limited comments about the facility itself, though the few that mentioned it described it as clean and welcoming. Overall, concerns were rare and outweighed by strong recommendations.
🏥Clinic Specialties
- Emergency and after-hours care
- Complex surgeries (e.g., tail and knee procedures)
- Oncology and tumour management
- Behaviour and anxiety-aware handling
- Exotic and small pets (rabbits and fish)
- End-of-life and palliative care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Call ahead if you need urgent help or are visiting from out of town—reviews show they often offer same‑day or after‑hours appointments.
- If your pet is anxious or reactive, let the team know; they use calm handling and can arrange a quieter space when needed.
- Discuss treatment options and costs upfront—the vets are transparent and, in some cases, can help tailor care to your budget.
- Keep your phone handy after visits; the clinic often provides updates and follow‑up calls, especially for hospitalised pets.
- For ongoing or complex issues, bring prior records and questions—the vets are thorough and welcome detailed discussion.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Adenocarcinoma, Anal Sac
Adenocarcinoma, Lung
Adenocarcinoma, Nasal
Adenocarcinoma, Pancreas
Adenocarcinoma, Prostate
Adenocarcinoma, Salivary Gland
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Car park
717mCar Park
736mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Heritage Veterinary Hospital is in West Busselton, WA 6280. There isn’t a train, metro or light‑rail station within easy walking distance, so driving is usually the simplest option. Street parking is typically available nearby—check local signage. If you’re using public transport, plan a bus route via Google Maps for the quickest option.
They’re open Monday to Friday 8:00 am–6:00 pm, and Saturday 8:00 am–12:00 pm. Closed on Sundays.
You can contact Heritage Veterinary Hospital on (08) 9751 3800. For general information, visit http://www.heritagevethospital.com.au/; for urgent or after‑hours concerns, please phone first.
To book an appointment, call the clinic during opening hours. For non‑urgent enquiries you can also visit their website; if it’s an emergency or after hours, phone first for advice.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and case, so call the clinic for a current consultation quote. For any procedure or surgery, ask for an itemised written estimate. As they provide after‑hours support, be aware that emergency and after‑hours fees are typically higher. If you have pet insurance or are considering payment‑plan options (e.g. GapOnly, Afterpay, VetPay), check your coverage and terms in advance.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay / Google Pay), and some support pet‑insurance gap claims or payment plans; please call ahead to confirm what’s available at this clinic.
Yes—reviews and the clinic’s listed services indicate they provide emergency and after‑hours care. Call ahead for availability and guidance, and note that after‑hours fees are usually higher than daytime visits.
They’re noted for emergency and after‑hours care; complex surgeries (such as tail and knee procedures); oncology and tumour management; behaviour‑ and anxiety‑aware handling; care for exotic and small pets (including rabbits and fish); and compassionate end‑of‑life and palliative care.
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