East Bundaberg Veterinary Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for compassionate, professional care and clear explanations. Many cited excellent outcomes in emergencies (snake bites, paralysis tick), surgery and follow-up, as well as sensitive end‑of‑life support. Long-term clients say they wouldn’t go anywhere else, and several appreciated proactive updates and the value of the wellness program.
💬Common Feedback & Suggestions
While reviews are mostly positive, a minority reported concerns about customer service, including rude or dismissive phone or on‑call interactions and one unanswered emergency line. A few flagged handling issues with anxious pets, a long wait, and a last‑minute surgery cancellation for a large dog. Pricing drew mixed feedback, with some praising fair fees and savings plans but others alleging high mark‑ups on medications and prescription fees. Puppy preschool feedback was mixed too, with recent criticism of structure and safety alongside older and newer positive experiences.
🏥Clinic Specialties
- Emergency care for snake bites and paralysis ticks
- Soft tissue surgery and tumour removal
- Dentistry and dental extractions
- Puppy preschool and behaviour guidance
- Exotic pets and wildlife care
- Preventive care and wellness plans
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent or after‑hours issues, call ahead to confirm availability and keep a backup clinic number handy.
- If your pet is anxious or reactive, request a nurse to assist with restraint and discuss handling preferences or bring a muzzle if advised.
- Ask for itemised estimates and clarify prescription fees; consider taking a script to compare medication prices elsewhere.
- Consider the wellness program to spread the cost of routine care like vaccinations, dentals and check‑ups.
- Before enrolling in puppy preschool, ask how classes are grouped by size/temperament and how play is supervised.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
East Bundaberg Veterinary Hospital is at 71 Princess Street, Bundaberg QLD 4670, in Bundaberg East. There isn’t a train, metro or light-rail station within easy walking distance, so most pet owners drive. Street parking is typically available nearby (check local signage). If you’re taking public transport, use Google Maps to find the best local bus route to Princess Street.
They’re open Monday to Friday: 8:00 AM – 5:30 PM, and Saturday: 8:00 AM – 12:00 PM; closed Sundays. Hours may change on public holidays, so call ahead to confirm.
You can call the clinic on (07) 4153 1399. For general information, visit http://www.eastbundabergvet.com.au/.
You can book by calling the clinic or by visiting http://www.eastbundabergvet.com.au/ to enquire; for urgent cases, call ahead to let the team know you’re on your way.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary; call the clinic for a current quote and ask for an itemised written estimate for any procedures. If after-hours care is available, note that fees are typically higher outside standard hours. Pet insurance can help with eligible costs, and some clinics use payment-plan options—ask what’s available when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay). Some also support pet‑insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what’s accepted on the day.
They manage emergencies such as snake bites and paralysis ticks; for after-hours availability, call ahead to confirm before you travel, as staffing and on‑call arrangements can vary. Remember that after‑hours fees are usually higher than daytime consults.
Yes—street parking is typically available around the clinic on Princess Street; check local signage for time limits. The clinic is noted as wheelchair accessible.
The clinic’s services include emergency care for snake bites and paralysis ticks, soft tissue surgery and tumour removal, dentistry and extractions, puppy preschool and behaviour guidance, exotic pet and wildlife care, and preventive care with wellness plan options.
Pet owners rate the clinic 4.5/5 from 176 reviews, praising compassionate, professional vets and nurses, clear explanations, strong emergency and surgical outcomes, and supportive end‑of‑life care, with some valuing the wellness program. Common feedback for improvement mentions occasional customer‑service issues (including phone/on‑call experiences), longer waits or a late cancellation, mixed views on pricing and prescription fees, and varied experiences with puppy preschool.
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