Arana Hills Veterinary Clinic

📊 **Overall Ratings** - Medical Expertise: 96% satisfied - Service Attitude: 96% satisfied - Convenience: 94% satisfied - Pricing: 78% satisfied - Cleanliness: 98% satisfied - Recommendability: 95% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the warm, genuinely caring team and the way vets explain diagnoses and treatment options clearly, with thorough follow‑ups and even text updates after procedures. Many highlighted gentle, patient handling of anxious or reactive pets, with staff accommodating car‑to‑consult entries and same‑day or emergency appointments. Surgical and clinical outcomes were frequently commended, including BOAS procedures, desexing and tumour removals, and long‑term clients said they wouldn’t go anywhere else. 💬 **Common Feedback & Suggestions** Reviews were overwhelmingly positive, with only a few recurring concerns. Some owners felt in‑clinic medications and products were marked up or that return/refund and script‑fee policies were unclear, and one felt the visit was too sales‑driven with unnecessary testing. There were isolated service issues such as an X‑ray not being sent as promised, an ultrasound that didn’t identify a later‑passed hairball, and one comment about handling being a bit rough with a cat. 🏥 **Clinic Specialties** - Brachycephalic care and BOAS surgery - Desexing and soft tissue surgery - Dentistry and dental procedures - Allergy management and dermatology - End-of-life and palliative support - Puppy school and behaviour guidance 🏷️ **Tags** #compassionateCare #friendlyTeam #gentleHandling #anxiousDogFriendly #clearCommunication #thoroughExplanations #followUpUpdates #emergencyAccommodating #sameDayAppointments #surgicalExpertise #endOfLifeSupport #puppySchool #reasonablePrices #pricingTransparencyIssues #productMarkupConcerns #afterpayAvailable 🐾 **Tips for Pet Owners** - If you’re cost‑conscious, ask for a written prescription to compare pharmacy or online prices for medications before purchasing in‑clinic. - For anxious or reactive pets, call ahead and request car‑to‑room entry; the team is happy to accommodate and go slow with handling. - Discuss return policies before buying take‑home items (e.g., special litter or products), as refunds may not be available once they leave the premises. - For brachycephalic breeds, ask about their BOAS assessment and surgical options and book extra time to go through risks, recovery and costs. - Expect proactive communication during procedures—ask for text or phone updates and clear post‑op instructions, which many reviewers found helpful.