4.4
197 reviews
1016 Stanley St E, East QLD 4169
#integrativeCare#holisticOptions#compassionateCare+13
Highgate Hill Veterinary Surgery
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ kindness, patience and clear, thorough explanations. Many report excellent outcomes across routine and complex care—from desexing and dental work to chronic ear disease, orthopaedic injuries and emergency trauma—delivered without upselling and at fair prices. Calm handling of nervous cats and dogs is a recurring theme, along with same-day squeeze-ins and pleasant, modern facilities. Several long-term clients say they travel across suburbs because they trust the team.
💬Common Feedback & Suggestions
A minority reported administrative and communication issues, including cancelled or misbooked appointments, inconsistent receptionist manner, and limited help with certain insurance claims or prescription requests. There were a few isolated clinical concerns (one owner felt a serious illness was missed, another reported medication placed in the wrong ear, and export paperwork inexperience), plus frustration when a vaccination was taken out of sight. Grooming services have changed over time, and one hydro-bath cleanliness complaint was noted. Overall the feedback is strongly positive, with these items called out as areas to tighten up.
🏥Clinic Specialties
- Soft tissue surgery (bladder stones, mass/toe removal)
- Orthopaedic and injury care (CCL rupture, trauma repair)
- Dentistry and dental extractions
- Feline medicine and cat-friendly handling
- Desexing and routine surgery
- Ear disease diagnosis and treatment
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExplanations#catFriendlyHandling#surgicalSkill#emergencyFitIns#fairPricing#notUpselling#longTermClients#adminErrors#receptionistMannerVaries#insuranceProcessIssues#prescriptionPolicy#groomingChanges#catteryBoarding
Overall Ratings
🐾Tips for Pet Owners
- Double-check the current East Brisbane address and allow a little time for parking and paperwork.
- If you need grooming or export documentation—or want a specific vet—confirm availability and details at booking and again the day before, given occasional scheduling and service changes.
- Ask for an itemised estimate and discuss medication options and pricing; owners generally find costs fair, and one pricing error was promptly corrected.
- If you prefer vaccinations or minor procedures to be done in the room with you, request this at check-in.
- If claiming pet insurance, ask in advance whether the clinic can submit to your insurer or if you’ll need to lodge the claim yourself.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜19:00 | |||||||
| 08:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Raymond Park Car Park
286m138 Baines St, Kangaroo Point QLD 4169, Australia
Secure Parking - Queensland Cricketers Club, East Brisbane Car Park
349m85 Linton St, East Brisbane QLD 4169, Australia
Secure Parking - 33 Lytton Road, East Brisbane South Brisbane Car Park
385m33 Lytton Rd, South Brisbane QLD 4169, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Highgate Hill Veterinary Surgery is at 5 Manilla Street, East Brisbane QLD 4169. The closest public transport is Coorparoo train station, about a 19‑minute walk, with Buranda train station around a 20‑minute walk. If you’re driving, nearby parking options include Raymond Park Car Park (about a 4‑minute walk), Secure Parking – Queensland Cricketers Club, East Brisbane Car Park (about a 4‑minute walk), and Secure Parking – 33 Lytton Road (about a 5‑minute walk).
They’re open Monday to Friday 7:00 AM–7:00 PM, Saturday 8:00 AM–1:00 PM, and closed on Sunday.
You can contact the clinic on (07) 3844 8822 or via their website at http://www.highgatehillvet.com.au/.
To book, please call the clinic during opening hours; you can also visit their website for current information and booking options. Reviews mention they sometimes fit in urgent same‑day cases, so call early if your pet needs prompt attention.
Veterinary fees in Australia aren’t regulated by a government schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and over time. Call the clinic for a current quote, and if your pet needs a procedure, ask for an itemised written estimate. If you require emergency or after‑hours care, fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options or gap claiming—ask the clinic what’s available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts on the day.
The clinic lists hours of Monday–Friday 7:00 AM–7:00 PM and Saturday 8:00 AM–1:00 PM, and no after‑hours service is stated. During business hours, reviews note they often squeeze in urgent cases—call ahead to check availability. For emergencies outside these hours, contact a 24/7 emergency vet in Brisbane.
Yes—Raymond Park Car Park is about a 4‑minute walk away, Secure Parking – Queensland Cricketers Club, East Brisbane Car Park is about 4 minutes’ walk, and Secure Parking – 33 Lytton Road is about a 5‑minute walk.
Services highlighted include soft tissue surgery (such as bladder stones and mass/toe removal), orthopaedic and injury care (including CCL rupture and trauma repair), dentistry and dental extractions, feline medicine with cat‑friendly handling, desexing and routine surgery, and ear disease diagnosis and treatment.
Pet owners rate the clinic 4.8/5.0 from 377 reviews, praising kind, patient vets with clear explanations, fair pricing, calm handling of nervous cats and dogs, same‑day squeeze‑ins, and modern facilities. Some feedback mentions occasional admin or communication issues (misbookings, receptionist manner), limited help with certain insurance or prescription requests, a few isolated clinical concerns, and one hydro‑bath cleanliness complaint; overall sentiment is strongly positive.
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Last updated: 30 June 2026