What owners report about visiting
2 community reports｜2/5 details added｜Updated 8/7
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
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What owners say
An owner reported seeing the vet successfully without an appointment — still awaiting more confirmation.
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What owners say
Awaiting owner input on wait times.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the vets and nurses for being compassionate, patient and thorough, with clear explanations and gentle handling, including for very anxious pets. Many mentioned successful surgeries, recoveries and very respectful, peaceful end‑of‑life care, with numerous long‑term clients saying they wouldn’t go anywhere else. Several owners also noted being squeezed in for urgent visits and, in some cases, appreciated reasonable or affordable pricing and cost‑conscious options.
💬Common Feedback & Suggestions
Common concerns centred on front‑desk manner and communication, with multiple reports of rudeness, condescension, poor follow‑up, and limited guidance (including for injured wildlife). Pricing drew frequent criticism: unexpected bill jumps, high or widely varying quotes (especially for imaging), strict upfront payment policies, and inadequate cost disclosure. A few clinical issues were raised, such as a nail cut too short, a double‑coated dog being shaved, heavy sedation for grooming, and difficulty obtaining refills, alongside occasional long waits or reduced availability. One or two comments also mentioned cramped rooms with poor air circulation.
🏥Clinic Specialties
- End-of-life and euthanasia support
- Soft tissue surgery and post-op care
- Grooming (including sedated grooms for cats)
- Exotic and small mammal medicine (rats, guinea pigs)
- Avian and wildlife assistance (injured birds)
- Diagnostic imaging and lab testing (x-rays, ultrasound, bloods)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate before consenting to tests, imaging, sedation or grooming to avoid bill surprises.
- If budget is tight, discuss cheaper diagnostic or treatment alternatives—several reviewers said options and even samples were offered when asked.
- For grooming (especially cats and double‑coated breeds), clearly state your preferences and confirm the sedation plan in advance.
- Call ahead for urgent cases or injured wildlife; the clinic may be able to squeeze you in, but weekend or meeting times can limit availability.
- If you prefer to stay with your pet during procedures, ask beforehand, as some work may be done out of sight.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Cityvet Waterford is at 30 Loganlea Road, Waterford West QLD 4133. The nearest public transport is Loganlea train station, about a 26‑minute walk; as it’s a fair distance, consider driving or catching a bus instead (check Google Maps for current routes). Street parking is typically available nearby—please check local signage and time limits.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed Sunday.
You can contact the clinic on (07) 3200 3255. You can also visit their website: http://www.cityvet.com.au/.
Book by calling the clinic or visiting their website to enquire about availability. For urgent cases, call ahead—reviewers mention they’ve sometimes been squeezed in.
Consultation fees vary between Australian vet clinics and aren’t government‑regulated, and Medicare doesn’t cover pets. Call the clinic for a current quote, and ask for an itemised written estimate for any tests, imaging, sedation, grooming or procedures. If you’re cost‑conscious, discuss alternatives; pet insurance or payment‑plan options may help depending on your provider and the clinic’s policies.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); call ahead to confirm what this clinic accepts. Some clinics also process pet‑insurance gap claims (e.g. GapOnly) or offer payment plans (e.g. VetPay, Afterpay), but availability varies.
There’s no specific information provided about after‑hours or 24/7 emergency care at this clinic. They’re open Mon–Fri 8:00 am–6:00 pm and Sat 8:00 am–1:00 pm; if you need help outside these hours, consider searching for a 24‑hour emergency vet in Brisbane. During opening hours, call ahead for urgent cases—reviews note they’ve sometimes fitted emergencies in.
Street parking is typically available on Loganlea Road and surrounding streets; please check local signage and time limits. No nearby paid car park was identified in a recent search.
Based on available information, the clinic provides end‑of‑life and euthanasia support, soft‑tissue surgery with post‑op care, grooming (including sedated grooms for cats), exotic and small‑mammal medicine (e.g. rats, guinea pigs), avian and wildlife assistance, and diagnostic imaging and lab testing (x‑rays, ultrasound, bloods).
Pet owners rate the clinic 4.4 out of 5 (244 reviews) and often praise compassionate, patient and thorough vets and nurses, gentle handling of anxious pets, successful surgeries and respectful end‑of‑life care, with some noting they were squeezed in urgently and sometimes found pricing reasonable. Common concerns include front‑desk manner and communication, pricing transparency and variable quotes (especially for imaging), strict upfront payments, occasional clinical issues (e.g. nail cut too short, heavy sedation for grooming, difficulty with refills), long waits/reduced availability, and some comments about cramped rooms and airflow.
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
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