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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ knowledge and thoroughness, with many noting clear explanations and collaborative decision‑making. The team is repeatedly described as caring, compassionate and gentle, from calming anxious pets to providing dignified end‑of‑life support. Several reviews highlight effective treatment outcomes (including emergencies and complex cases) and the clinic’s willingness to fit pets in on short notice.
💬Common Feedback & Suggestions
A minority of reviews raised concerns about high or inconsistent pricing, with some owners comparing quotes unfavourably to other clinics. A few reported reception and communication issues, including rudeness, appointment or callback errors, and outdated information on services, plus one long wait for a check‑up. There were isolated complaints about unresolved issues post‑treatment and one microchip follow‑up mishandled by reception. Overall sentiment is strongly positive, but these administrative and cost concerns were the main themes for improvement.
🏥Clinic Specialties
- Emergency and same‑day care
- Soft‑tissue surgery and post‑operative care
- Avian and backyard poultry medicine
- Preventive care and vaccinations
- Grooming and coat clipping
- Compassionate end‑of‑life care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for popular vets and peak times, as the clinic is often busy even though they do accommodate urgent cases.
- Confirm specific services (e.g., classes) by phone before visiting, as online information may be outdated.
- Request a detailed written estimate and discuss treatment options up front to avoid bill surprises.
- Allow extra time in your schedule in case of occasional delays or longer waits.
- If your pet is missing or you’re expecting test results, proactively follow up and ensure reception has your correct microchip and contact details noted.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜13:00 | |||||||
| 08:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Cityvet Chatswood is at 50 Chatswood Road, Springwood QLD 4127. As there’s no train/metro/light-rail station within an easy walk, driving is usually the simplest option. Street parking is typically available on Chatswood Road and nearby streets—check local signage. If you’re using public transport, use Google Maps to find the best bus route for your trip.
They’re open Monday to Friday 8:00 am–6:00 pm and Saturday 8:00 am–1:00 pm; closed Sunday. Hours may vary on public holidays, so call ahead to confirm.
You can call the clinic on (07) 3808 3180. For general information, visit http://cityvet.com.au/.
Book by calling the clinic, or visit their website to check for online booking or enquiry options. If your pet needs urgent or same‑day attention, call so the team can advise availability and try to fit you in.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. For a current consultation quote, call the clinic, and for any procedure ask for an itemised written estimate. If you need emergency or after‑hours care, be aware fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer gap claims or payment plans—ask what’s available and how it works.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts before your visit.
They accommodate emergencies and same‑day cases during opening hours. For after‑hours help, call ahead for advice or attend a 24/7 emergency hospital nearby; note that after‑hours fees are generally higher.
Yes—street parking is typically available on Chatswood Road and surrounding streets. Allow a few extra minutes to find a spot and always check local parking signs.
The clinic highlights emergency and same‑day care, soft‑tissue surgery and post‑operative care, avian and backyard poultry medicine, preventive care and vaccinations, grooming and coat clipping, and compassionate end‑of‑life care.
Pet owners rate the clinic 4.6 out of 5.0 from 137 reviews, praising knowledgeable, caring vets, clear explanations and effective treatment, including in urgent cases. Common suggestions for improvement mention pricing concerns and occasional reception or communication issues, but overall sentiment is strongly positive.
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