4.2
400 reviews
12 South Station Rd, Booval QLD 4306
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and the vets’ clear, down‑to‑earth communication, with frequent follow‑up calls after visits. Many report gentle, low‑stress handling of anxious pets and compassionate support during difficult end‑of‑life appointments. Surgical care (including desexing, ACL and other procedures) and recoveries were commonly described as smooth, with pets well looked after. Several reviewers also found the membership program helpful for managing routine care costs.
💬Common Feedback & Suggestions
While most experiences were positive, a minority raised concerns about costs, perceived upselling, or billing/quote discrepancies. A few reviews reported diagnostic or clinical issues (e.g., a tick initially missed, a serious condition diagnosed elsewhere, and one vaccination technique mishap), and one owner felt their input wasn’t listened to. There were occasional operational hassles such as stock/order mix‑ups, an outdated service listing online, and waits or difficulty securing same‑day euthanasia. Overall sentiment is strongly positive, with these issues appearing less frequently but noted by some clients.
🏥Clinic Specialties
- Orthopaedic surgery (e.g. ACL repairs)
- Soft‑tissue and desexing surgery
- Compassionate euthanasia and end‑of‑life care
- Low‑stress handling for anxious pets
- Preventive care and vaccinations
- Senior pet care and chronic disease management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#lowStressHandling#handlesAnxiousPets#surgerySuccess#endOfLifeSupport#valueWithMembership#mixedPricing#upsellingConcerns#billingIssues#misdiagnosisReports#stockAndOrderingProblems#easyAppointments#cleanClinic#loyalCustomers#occasionallyLongWaits
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised quote and discuss options up front to avoid unexpected costs or add‑ons.
- If your pet is anxious, let the team know in advance—they’re receptive to low‑stress handling strategies.
- During tick season, request a thorough tick check if you have any suspicion, and share your observations clearly.
- Consider joining the Healthy Pets Plus program if you want to reduce routine care costs and access included consults.
- For urgent or end‑of‑life appointments, call early to secure a time, and confirm any medications or special orders are in stock before you arrive.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜17:00 | |||||||
| 07:30〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Booval Station Commuter Carpark
611m1 N Station Rd, Booval QLD 4304, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Silkstone-Booval is at Shop C, Booval Fair Shopping Centre, Booval QLD 4304. By public transport, it’s about a 7‑minute walk from Booval train station, and roughly 13 minutes on foot from Racecourse train station. If you’re driving, the Booval Station Commuter Carpark is about an 8‑minute walk away; use Google Maps for the best route and current traffic.
They’re open Monday to Friday 7:30 AM – 6:00 PM, Saturday 7:30 AM – 5:00 PM, and closed on Sunday.
You can call the clinic on (07) 3281 9622 or visit their website for more information: https://www.greencrossvets.com.au/vets/silkstone/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=silkstone
You can request an appointment via their website or call the clinic to arrange a suitable time; bookings are recommended, especially for surgery or end‑of‑life visits.
Veterinary fees in Australia aren’t regulated and there’s no government fee schedule, so consultation prices vary by clinic and Medicare does not cover pets. Call the clinic for a current consult price and ask for an itemised written estimate for any procedures or tests. If you need after‑hours or emergency care, be aware fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options—ask what’s available when you enquire.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic currently accepts.
Based on recent client feedback, services include orthopaedic surgery (such as ACL repairs), soft‑tissue and desexing surgery, compassionate euthanasia and end‑of‑life care, low‑stress handling for anxious pets, preventive care and vaccinations, and senior pet care with chronic disease management.
Pet owners rate the clinic 4.6/5 from 316 reviews, praising the friendly, caring team, clear communication with follow‑up calls, gentle handling of anxious pets, and smooth surgical care and recoveries; several also found the membership program helpful for routine costs. Some reviewers mentioned concerns about pricing, perceived upselling or quote discrepancies, a few diagnostic issues, occasional stock/order mix‑ups, and waits for certain appointments.
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Last updated: 30 June 2026