5.0
35 reviews
14 Cleveland Street, Stones Corner QLD 4157
#dentalSpecialists#compassionateCare#clearCommunication+13
Animal Emergency Centre (AEC) Woolloongabba
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team’s kindness, empathy and clear communication from reception through to vets and nurses. Many described thorough explanations, upfront cost estimates, and regular phone/photo updates during hospital stays, with some being able to visit their pets. Several emergencies had strong outcomes, including toxicities, foreign-body surgery and stabilisation overnight. Parking and an efficient intake/triage process were also called out as helpful.
💬Common Feedback & Suggestions
Concerns centred on cost, with multiple reports of high fees, deposits required before treatment and holiday surcharges; a few felt the approach was too money‑focused. Wait times could be long (sometimes several hours), especially overnight when staffing seemed limited, and a handful of reviewers reported poor follow‑up communication or billing confusion. There were some negative experiences around diagnostic accuracy or being sent home before issues were resolved, plus a few mixed reports about wildlife handling and one complaint about room cleanliness. Overall sentiment is largely positive, but these points came up enough to be notable.
🏥Clinic Specialties
- After-hours emergency and critical care
- Toxicity and poisonings (toads, snakes, human meds, chocolate/grapes)
- Foreign body removal and gastrointestinal surgery
- Avian and exotic pet emergencies
- Trauma and wound management
- End-of-life and palliative care
🏷️Keywords
#compassionateCare#clearCommunication#regularUpdates#triageEfficiency#afterHoursCare#convenientParking#thoroughExams#longWaits#highCosts#depositRequired#pricingTransparency#communicationIssues#misdiagnosisReports#wildlifeCare#cleanlinessConcerns#exoticsSupport
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate and treatment options up front, and clarify any deposit or public-holiday surcharges before consenting.
- Call ahead to check current wait times and whether specific diagnostics (e.g., ultrasound) or exotics support are available when you arrive.
- If your pet is admitted, request expected update times and ask for written discharge instructions and medication directions at pickup.
- Bring insurance details; several reviewers used on-the-spot claims which helped with costs.
- Expect that triage may prioritise the most critical cases, so bring water/comfort items and prepare for a potential wait, especially late at night.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - 19 Stoneham Street, Stones Corner Greenslopes Car Park
178m386 Logan Rd, Greenslopes QLD 4120, Australia
Corporate Box East Brisbane STAFF Carpark
182m11 Stoneham St, Greenslopes QLD 4120, Australia
Secure Parking - Stones Corner Village, Stones Corner Car Park
217m56 Cleveland St, Stones Corner QLD 4120, Australia
Secure Parking - 11 Stoneham Street, Stones Corner Car Park
225m368 Logan Rd, Stones Corner QLD 4120, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
AEC Woolloongabba is at 14 Cleveland Street, Stones Corner QLD 4120. The closest public transport is Buranda train station, about a 5-minute walk (approx. 418 m). Boggo Road/Park Road (train) is roughly an 18-minute walk (about 1.4 km). If you’re driving, nearby paid options include Secure Parking – 19 Stoneham Street, Stones Corner Greenslopes Car Park (about a 2-minute walk, 24 h) and Secure Parking – Stones Corner Village (about a 3-minute walk). For bus routes, use Google Maps for the quickest option at your time of travel.
AEC Woolloongabba is open 24 hours a day, 7 days a week, including overnight, weekends and public holidays.
You can call the team on (07) 3456 0500 for urgent assistance or enquiries. You can also find information on their website: https://www.emergencyvet.com.au/our-network/aec-home/aec-woolloongabba.html/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=aec_woolloongabba
For emergencies, call ahead to check current wait times and let the team know you’re on your way; patients are triaged on arrival 24/7.
Consultation fees vary between clinics in Australia and are not government-regulated, and Medicare does not cover pets, so please call for a current consultation quote. Ask for an itemised written estimate for any procedures. As an emergency hospital, after-hours and public-holiday fees are typically higher—confirm any deposits or surcharges before consenting to treatment. If you have pet insurance, ask about on-the-spot claims; some clinics also offer payment-plan options or gap claims (e.g. VetPay, Afterpay, GapOnly)—ask what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—AEC Woolloongabba provides 24/7 after-hours emergency and critical care. Triage prioritises the most urgent cases, so wait times can vary, especially overnight, and after-hours fees are usually higher.
AEC Woolloongabba focuses on emergency and critical care, including toxicity and poisonings (e.g. toads, snakes, human medications, chocolate/grapes), foreign body removal and gastrointestinal surgery, avian and exotic pet emergencies, trauma and wound management, and end-of-life and palliative care.
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Last updated: 30 June 2026