36 reviews
Fernlands Shopping Village, 10 Woodhill Rd, Ferny Hills QLD 4055
#compassionateCare#friendlyStaff#professionalTeam+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being kind, compassionate and genuinely caring, with clear explanations and an honest, down‑to‑earth approach. Many mentioned gentle handling and taking extra time to settle anxious or reactive pets, plus strong support during stressful moments like end‑of‑life care. Reviewers also highlighted the ability to secure short‑notice or emergency appointments and noted fair, sensible pricing.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few concerns. One reviewer felt staff were judgemental and that their wishes were disregarded, and another in 2022 was frustrated by strict COVID‑era rules that limited owners entering the clinic. A couple of comments noted the premises aren’t flashy, though this was usually framed as unimportant given the quality of care. Otherwise, complaints about wait times, access or costs were rare.
🏥Clinic Specialties
- Compassionate end-of-life care
- Puppy care and owner education
- Gentle handling for anxious or reactive dogs
- Feline medicine and long-term care
- Microchipping assistance and records correction
- Hydrobath service on Saturday mornings
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#supportiveNurses#gentleHandling#anxiousPetHandling#shortNoticeAppointments#emergencyFitIns#reasonablePricing#loyalClientele#parkingAvailable#notFlashyPremises#microchipHelp#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Call ahead if you need a same‑day visit; reviewers often got short‑notice or emergency appointments.
- Let the team know if your pet is anxious or reactive—they’ll allow settling time and can even consult outside when needed.
- Bring microchip details; staff have helped owners correct registration errors.
- There’s on‑site and street parking nearby, so arrive a little early to find a spot.
- If public‑health settings change, check current owner‑entry policies before your appointment.
Other areas this clinic treats
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜18:00 | |||||||
| 08:00〜12:30 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ferny Hills Veterinary Surgery is at 9 Mawarra Crescent, Ferny Hills QLD 4055. It’s about a 5‑minute walk from Ferny Grove train station (approx. 401 m). If you’re driving, street parking is usually available nearby—arrive a little early and check local signage.
They’re open Monday, Tuesday, Thursday and Friday 7:30 am–6:00 pm, Saturday 8:00 am–12:30 pm, and closed on Wednesday and Sunday.
Call (07) 3506 1125 or visit https://www.fernyhillsvet.com.au/ for more information.
Call the clinic to book an appointment, and you can also check their website for current options. Reviews suggest they often accommodate short‑notice visits, so call early if you need a same‑day slot.
Veterinary fees in Australia aren’t regulated and vary by clinic, so call the clinic for a current consultation quote and ask for an itemised written estimate for any procedures. Medicare doesn’t cover pets, and pet insurance or payment‑plan options (e.g. VetPay, Afterpay, GapOnly) may help with costs depending on your provider and the clinic—ask what’s available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some can process pet‑insurance gap claims or offer payment plans. Policies vary by clinic, so call ahead to confirm what this clinic accepts.
Yes—street parking is typically available around the clinic in Ferny Hills; please check signage and allow a little extra time to find a spot. No dedicated paid car park has been identified nearby.
They offer compassionate end‑of‑life care, puppy care and owner education, gentle handling for anxious or reactive dogs, feline medicine and long‑term care, microchipping assistance and records correction, plus a hydrobath service on Saturday mornings.
Yes—they focus on feline medicine and long‑term care and are noted for gentle, low‑stress handling. Let the team know if your cat is anxious so they can allow settling time or adjust the consult as needed.
The clinic is highly rated at 4.8/5.0 from 90 reviews. Owners praise kind, compassionate vets and nurses, clear communication, gentle handling (especially for anxious pets), fair pricing and the ability to fit in short‑notice appointments; a few mentioned past COVID‑era entry limits or that the premises aren’t flashy.
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Last updated: 30 June 2026