143 reviews
55 Old Northern Rd, Albany Creek QLD 4035
#compassionateCare#friendlyStaff#thoroughExams+13
Brisbane Veterinary Emergency & Critical Care Service
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, professional care and clear communication during stressful emergencies. Many mention rapid triage and decisive treatment that saved pets after poisonings, tick paralysis, foreign body blockages, severe gastro and trauma, with regular phone updates and thorough explanations. Reviewers also valued helpful after‑hours phone advice that sometimes avoided a visit, and several noted capable care for exotics like rats and guinea pigs.
💬Common Feedback & Suggestions
While the vast majority of comments are positive, some owners felt costs were high or estimates changed, with a few alleging over‑servicing or pushy billing. A small number reported long waits during busy periods and occasional lapses in empathy or clarity from individual staff. A couple of reviewers found the clinic hard to locate at night and suggested better signage. These concerns were uncommon compared with the many recommendations.
🏥Clinic Specialties
- Emergency and critical care
- Tick paralysis and envenomation management
- Toxicity and poison ingestion treatment (e.g. cane toads, grapes, medications)
- Gastrointestinal obstruction and foreign body surgery
- Trauma and wound management
- Exotic and small mammal emergencies
🏷️Keywords
#compassionateCare#clearCommunication#rapidTriage#frequentUpdates#phoneAdvice#handlesAnxiousPets#exoticPetFriendly#transparentPricing#pricingConcerns#longWaits#difficultToFind#easyParking#wouldReturn#endOfLifeSupport#thoroughExaminations
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for after‑hours phone triage; have details ready about symptoms, timing and possible toxin exposures to get immediate first‑aid guidance.
- Ask for a written, itemised estimate and updates as care progresses, and discuss budget options to help manage costs.
- The clinic entrance is at the back of the building; allow a little extra time to find it, and note there is undercover parking which helps in bad weather.
- Let staff know if your pet is anxious or reactive so they can accommodate (e.g., quick rooming or quieter handling).
- Expect triage‑based priority during peak times; bring water, medications and your pet’s insurer details to streamline admission.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜08:00 | |||||||
| 18:00〜23:59 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Brisbane Veterinary Emergency & Critical Care Service is at 53 Old Northern Road, Albany Creek QLD 4053. There isn’t a train, metro or light‑rail station within easy walking distance, so driving is usually simplest; if you’re using public transport, check Google Maps for the nearest bus route. The entrance is at the back of the building—allow a little extra time to find it. There is undercover parking onsite, and street parking is generally available nearby (check local signage).
They’re open overnight from 6:00 pm to 8:00 am Monday to Friday, and 24 hours on Saturday and Sunday. Hours can change on special dates, so check the website or call ahead before you set out.
You can call (07) 3264 9400 or visit http://www.bveccs.com.au/ for more information and updates.
As an emergency hospital, you don’t need an appointment—walk in whenever they’re open and your pet will be triaged on arrival. If it’s safe to do so, call ahead for phone triage and guidance so the team can prepare.
Veterinary fees in Australia aren’t set by a government schedule and Medicare doesn’t cover pets, so costs vary by clinic and by case. For the most current quote, call the clinic before attending and request a written, itemised estimate for any procedures, tests or hospitalisation, and ask for updates as care progresses. As this is an after‑hours emergency service, fees are typically higher than daytime general practice. Consider whether your pet insurance can help, and ask about any payment‑plan or gap‑claim options available in general, noting offerings differ by clinic.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans. Call ahead to confirm what this clinic can accept at the time of your visit.
Yes—this is an after‑hours emergency and critical care hospital, open 6:00 pm–8:00 am on weekdays and 24 hours on weekends. You can arrive without an appointment; triage determines priority, and if it’s safe, call en route for advice.
They focus on emergency and critical care, including tick paralysis and other envenomation management, toxicity and poison ingestion treatment (e.g. cane toads, grapes, medications), gastrointestinal obstruction and foreign body surgery, trauma and wound management, and emergencies in exotic and small mammals (such as rats and guinea pigs).
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Last updated: 30 June 2026