Goodna Veterinary Surgery

📊 **Overall Ratings** - Medical Expertise: 78% satisfied - Service Attitude: 92% satisfied - Convenience: 89% satisfied - Pricing: 61% satisfied - Cleanliness: 85% satisfied - Recommendability: 88% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the warm, compassionate team, noting gentle, fear-free handling that put even nervous rescues at ease and clear, unhurried explanations during consults. Many singled out end-of-life care as exceptional, with private rooms, time to say goodbye, and thoughtful keepsakes such as paw prints or bravery certificates. People also appreciated smooth logistics—same-day appointments for urgent issues, telehealth or house-call options, and a clean, well-run clinic. 💬 **Common Feedback & Suggestions** While the majority of reviews are very positive, a minority reported serious concerns. Several allege missed or rushed diagnoses (for example, anxiety later found to be cancer, or wounds/abscesses initially overlooked), and a few describe handling or aftercare lapses such as a nail cut too short, a three-legged dog falling, a pet left soiled, and a body not promptly refrigerated. Some were unhappy about costs—perceived overcharging, bills higher than quoted, or last-minute price changes—and a few felt pressured toward additional services. Clearer, consistent pricing confirmation and thorough diagnostics were common suggestions. 🏥 **Clinic Specialties** - End-of-life and euthanasia support - Fear-free handling for anxious pets - Mobile house-call visits - Emergency and urgent care - Dentistry and dental check-ups - Puppy and kitten vaccinations and microchipping 🏷️ **Tags** #compassionateCare #gentleHandling #anxiousPets #endOfLifeSupport #friendlyReception #clearCommunication #upfrontEstimates #sameDayAppointments #houseCalls #telehealthOffered #cleanFacility #emergencyCare #pricingConcerns #misdiagnosisComplaints #longTermClients 🐾 **Tips for Pet Owners** - If you’re cost-conscious, ask for an itemised, written estimate and reconfirm any quoted fees (even for certificates) before your visit to avoid surprises. - Flag anxiety or handling needs when booking; the team uses a slow, treat-based approach and can manage dog-selective pets. - Consider telehealth for follow-up questions or a house-call if your pet is stressed by car travel. - For new lumps or unresolved issues, request appropriate diagnostics (e.g., imaging, cytology/ultrasound) or a second opinion if a diagnosis is uncertain. - For end-of-life visits, you can request a private room and keepsakes, and take the time you need to say goodbye.