50 reviews
119 Jessie Street, NSW 2350
#compassionateCare#friendlyStaff#experiencedVet+13
New England Veterinary Services
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team's compassion, calm manner and clear communication, noting regular updates and supportive guidance through treatments and surgery. Many cited excellent clinical outcomes in emergencies and complex care (snake and rat‑bait cases, orthopaedic and dental surgeries, chemo), as well as thoughtful fear‑free handling for anxious pets. The practice environment is described as modern and purpose‑designed for animal comfort, which helps make visits low‑stress.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive with almost no recurring complaints. The only notable concern raised was from a rabbit owner who felt a vet was dismissive and unclear about the calicivirus booster timing and was charged despite the confusion. Otherwise, clients highlighted smooth access (including urgent fit‑ins), clear cost estimates, and good value; a few even said they wish they lived closer so they could use the clinic regularly.
🏥Clinic Specialties
- Behavioural medicine and fear‑free handling
- Emergency and toxicology care (snake and rat‑bait cases)
- Soft tissue and orthopaedic surgery
- Dentistry and dental extractions
- Oncology and chemotherapy
- Inpatient hospitalisation and intensive nursing
🏷️Keywords
#compassionateCare#fearFreeHandling#clearCommunication#emergencyFitIns#thoroughDiagnostics#skilledSurgery#followUpSupport#behaviouralAdvice#affordablePricing#longTermLoyalty#friendlyReception#anxiousPetsWelcome#modernFacility#lifeSavingCases
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious, let the team know in advance—they use low‑stress, fear‑free techniques and take extra time to settle nervous animals.
- For emergencies, ring ahead; reviewers report the clinic often fits urgent cases in quickly and keeps owners updated.
- Before procedures, ask for written cost estimates and discharge instructions—clients praised the clear guidance and follow‑up.
- Owners of large dogs can ask about joining the blood donor program mentioned by reviewers.
- Rabbit owners should confirm the current calicivirus (RCD) booster schedule with the vet to avoid unnecessary doses.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Church Car Park
520mArmidale NSW 2350, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
New England Veterinary Services is at 221 Rusden Street, Armidale NSW 2350. There isn’t a train or light‑rail station within easy walking distance, so driving is recommended or use Google Maps to find a nearby bus route. For parking, the Church Car Park is about 520 m away (around a 7‑minute walk) and open 24 hours.
Please call ahead to confirm current opening hours, as times may change.
The quickest way to contact New England Veterinary Services is by phone on (02) 6771 0200. You can also visit http://www.newenglandvetservices.com.au/ for clinic information and updates.
To book an appointment, please call the clinic. For urgent concerns, phone before you set off so the team can prepare, and check the website for service information.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and case, and Medicare doesn’t cover pets. For an accurate, current quote, please call the clinic and, for any procedures, ask for an itemised written estimate. If after‑hours services are available, fees are typically higher. Pet insurance may help with costs, and some clinics offer payment‑plan options or gap claims—ask your insurer and call the clinic to confirm what’s available.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay / Google Pay), and some may support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day of your visit.
The team regularly manages emergencies (such as snakebite and rat‑bait cases), and reviewers say urgent cases are often fitted in quickly during opening hours. For after‑hours availability and advice, please call ahead; if after‑hours care is offered, note that fees are typically higher.
Yes—Church Car Park is about 520 m away (around a 7‑minute walk) and open 24 hours. If you plan to park on surrounding streets, check local signage and allow a few extra minutes before your appointment.
Services highlighted by the clinic and reviewers include behavioural medicine and fear‑free handling, emergency and toxicology care (snake and rat‑bait cases), soft tissue and orthopaedic surgery, dentistry and dental extractions, oncology and chemotherapy, and inpatient hospitalisation with intensive nursing.
Pet owners rate the clinic 4.9 out of 5 (193 reviews), praising compassionate care, clear communication, low‑stress handling for anxious pets, and strong outcomes in emergencies and complex surgeries within a modern, pet‑comfort‑focused facility. A small number of comments mention confusion around a rabbit calicivirus booster, but overall feedback highlights clear estimates, supportive guidance and good value.
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Last updated: 8 July 2026